State complaint profile

Debt collection complaints in Illinois

41,794 CFPB complaints filed against 1,540 debt collectors active in Illinois.

Complaints
41,794
Collectors
1,540
Top collector
Resurgent Capital Services L.P.

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Illinois at a glance

Illinois consumers have filed 41,794 CFPB debt-collection complaints against 1,540 collectors.

41,794
CFPB complaints filed
1,540
collectors active here
#1
most-complained: Resurgent Capital Services L.P.

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Illinois

Illinois filings are dispersed: the top three collectors hold only 0.5% of 41,794 complaints.

This is a dense end-of-ladder state. National debt buyers and the three credit bureaus usually dominate the chart above; use the state mix to see whether one buyer or bureau is over-indexed relative to volume peers before reading the national grade curve.

The collector with the most complaints from Illinois residents in this extract is Resurgent Capital Services L.P. (0.5% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 3

Sorted by most complaints

Halsted Financial Services, LLC.

D
69 total complaints ↑ rising

Paypal Holdings, Inc

D
69 total complaints ↓ falling

Expert Global Solutions, Inc.

D
67 total complaints ↓ falling

Consumer Collection Management. Inc

F
66 total complaints → stable

Fifth Third Financial Corporation

D
66 total complaints → stable

Penn Credit Corporation

D
66 total complaints ↓ falling

Collection Professionals, Inc. (Macomb, IL)

C
65 total complaints ↑ rising

Nelnet, Inc.

D
65 total complaints ↑ rising

TekCollect Inc.

D
65 total complaints ↑ rising

Torres Credit Services, Inc.

C
64 total complaints → stable

ProCollect, Inc.

F
63 total complaints ↑ rising

Medical-Commercial Audit Inc

C
62 total complaints ↑ rising

HSBC North America Holdings Inc.

D
61 total complaints ↓ falling

Illinois Collection Service, Inc.

D
61 total complaints ↓ falling

Kikoff Inc.

F
59 total complaints ↑ rising

Professional Placement Services, LLC

C
59 total complaints ↓ falling

Northwest Collectors Inc.

D
56 total complaints ↓ falling

Stellar Recovery, Inc.

D
53 total complaints ↓ falling

Mandarich Law Group, LLP

D
52 total complaints → stable

Iqor US Inc

D
51 total complaints ↓ falling

Monterey Financial Services LLC

D
51 total complaints ↑ rising

Rozlin Financial Group, Inc.

C
51 total complaints ↑ rising

Servicer under contract with Federal Student Aid

F
51 total complaints ↑ rising

Acima Credit, LLC

C
50 total complaints ↑ rising

Avadyne Health Holdings, Inc

C
50 total complaints ↓ falling

PNC Bank N.A.

D
50 total complaints → stable

Pro Com Services of Illinois, Inc.

C
47 total complaints ↓ falling

Upgrade, Inc.

F
47 total complaints ↑ rising

Weltman, Weinberg & Reis Co., L.P.A.

D
47 total complaints ↓ falling

CLGF Holdco 1, LLC

F
46 total complaints ↑ rising

NRA Group, LLC

D
46 total complaints ↑ rising

Bounce AI, Inc.

F
45 total complaints ↑ rising

Colony Brands, Inc.

F
45 total complaints → stable

Consumer Portfolio Services, Inc.

D
45 total complaints ↑ rising

Franklin Collection Service, Inc.

D
45 total complaints ↓ falling

Unifin Inc.

D
45 total complaints ↑ rising

AES/Pheaa

D
44 total complaints ↓ falling

Bridgecrest Acceptance Corporation

D
44 total complaints ↑ rising

Municipal Collections Services, Inc.

D
44 total complaints ↓ falling

Central Portfolio Control Inc.

D
43 total complaints ↑ rising

Blatt, Hasenmiller, Leibsker & Moore, LLC

D
42 total complaints ↓ falling

Certified Services, Inc.

B
42 total complaints ↓ falling

General Motors Financial Company, Inc.

D
42 total complaints ↑ rising

Alorica Inc.

D
41 total complaints ↓ falling

Municipal Collections of America Inc.

D
41 total complaints ↓ falling

Rent Recovery Solutions

F
41 total complaints ↑ rising

United Collection Bureau, Inc.

D
41 total complaints → stable

CURO Intermediate Holdings

D
40 total complaints ↓ falling

Firstsource Business Process Services, LLC

D
40 total complaints → stable

Linebarger Goggan Blair & Sampson LLP

D
40 total complaints ↓ falling

If a collector is contacting you in Illinois

High-volume states still start with the federal record, then verify any state-law question with an official source.

  • Start with the densest Illinois names on the chart, then open each national record before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact - high-volume states see the same FDCPA clock. Validation letter
  • File with the CFPB first (public record + 15-day company reply), then check official Illinois AG channels if needed. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Illinois

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Illinois Resident

Illinois's dense filing book means the CFPB channel at consumerfinance.gov/complaint is usually the fastest public-record path (15-day company reply). Parallel options: the Illinois attorney general's consumer division and the state banking-and-finance regulator that may license collectors here. Open the CFPB complaint form.