This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 4,864 complaints

ProCollect, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 52 states, reputation grade F.

Complaints by issue type

What consumers report about ProCollect, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record procollect-inc ProCollect, Inc.

Grade F · 4,864 CFPB filings · 89% timely · lead issue: Attempts to collect debt not owed · vol #33 · compose #473

  • VOL 4,864
  • GRADE F
  • 12MO 1,426
  • STATES 52
  • TIMELY 89%
  • DISPUTE 32%
  • ISSUE Attempts to collect debt n…
  • RANK #33
  • COMPOSE #473

Volume peers

Nearest volume peer: Fair Collections & Outsourcing, Inc. (4,832 complaints)

Diversified Consultants, Inc.Diversified Consultants, Inc.4,498NCB Management Services Inc.NCB Management Services Inc.4,628Cavalry Investments, LLCCavalry Investments, LLC4,772Fair Collections & Outsourcing, Inc.Fair Collections & Outsourci…4,832ProCollect, Inc. (this)ProCollect, Inc. (this)4,864
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

ProCollect, Inc.'s 4,864 CFPB complaints sit next to Fair Collections & Outsourcing, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 4,864 complaints break down

Every complaint issue type on record for ProCollect, Inc., not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
46.2/100
ProCollect, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
4,864
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
89%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
32%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

48.9% of ProCollect, Inc.'s CFPB filings land in Texas

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Texas 48.9%
2,378 of 4,864 filings · 52 states touched
Seasonal peak
2025-11 12.8%
8–15% band · 6 filings
Corpus ranks
#33 volume
#473 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does ProCollect, Inc. compare to its peers?

How does ProCollect, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
ProCollect, Inc. National average
Complaints (last 12 mo)lower is better
1,426
1,483
268
Timely-response ratehigher is better
89%
98%
91%
Consumer-dispute ratelower is better
32%
26%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy ProCollect, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 10%15%20%25%30%35% Timely response rate (%) Dispute rate (%) ProCollect, Inc. vs. 9 similar-volume peers, by response speed and dispute rate ProCollect, Inc.FAIR COLLECTIONS & OUTSOURCING, INC.CAVALRY INVESTMENTS, LLCNCB Management Services Inc.Diversified Consultants, Inc.AMERICAN EXPRESS COMPANYAldous & Associates, PLLCAFNI INC.DISCOVER BANKHarris & Harris, Ltd.
Source: CFPB Consumer Complaint Database

ProCollect, Inc.'s complaint volume in context

ProCollect, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

4,864 Top 1% higher than 99% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. ProCollect, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2022-10 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
2,024
Written notification about debt
897
False statements or representation
664
Took or threatened to take negative or legal action
548
Communication tactics
280
Cont'd attempts collect debt not owed
251
Disclosure verification of debt
124
Threatened to contact someone or share information improperly
34
Electronic communications
23
Improper contact or sharing of info
17

Where do complaints against ProCollect, Inc. come from?

ProCollect, Inc.'s own per-state count, not a national baseline.

Top states by complaints against ProCollect, Inc.

Across 52 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for ProCollect, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 4,864.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 89.36413540713633%.

4 peers

Know your rights before responding to ProCollect, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.