What is the most common complaint against ProCollect, Inc.?

The most common issue consumers report about ProCollect, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 4,864 complaints filed with the CFPB.

Are complaints against ProCollect, Inc. increasing or decreasing?

Complaints against ProCollect, Inc. are rising. The company received 1,426 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is ProCollect, Inc.'s reputation grade?

ProCollect, Inc. has a reputation grade of F (score: 46.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does ProCollect, Inc. respond to consumer complaints?

ProCollect, Inc. has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 32% of cases.

In how many states does ProCollect, Inc. operate?

ProCollect, Inc. has received CFPB complaints from consumers in 52 states, with the most complaints from Texas (2,378 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

ProCollect, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 52 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

2,024
Written notification about debt

897
False statements or representation

664
Took or threatened to take negative or legal action

548
Communication tactics

280
Cont'd attempts collect debt not owed

251

Data updated September 2026

CFPB complaint disposition

CCDB record procollect-inc ProCollect, Inc.

Grade F · 4,864 CFPB filings · 89% timely · lead issue: Attempts to collect debt not owed · vol #33 · compose #4463

VOL 4,864
GRADE F
12MO 1,426
STATES 52
TIMELY 89%
DISPUTE 32%
ISSUE Attempts to collect debt n…
RANK #33
COMPOSE #4,463

Volume peers

Nearest volume peer: Fair Collections & Outsourcing, Inc. (4,832 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

ProCollect, Inc.'s 4,864 CFPB complaints sit next to Fair Collections & Outsourcing, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

48.9% of ProCollect, Inc.'s CFPB filings land in Texas

High volume does not equal a clean composite: ProCollect, Inc. is volume #33 but composite #4,463, while Texas dominates the geography. Corpus placement method.

Dominant state: Texas 48.9%; 2,378 of 4,864 filings · 52 states touched
Seasonal peak: 2025-11 12.8%; 8–15% band · 6 filings
Divergent corpus ranks: #33 volume; #4,463 composite; Cleanest-composite ladder is 4,430 places worse than volume

How does ProCollect, Inc. compare to its peers?

How does ProCollect, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

ProCollect, Inc. National average

Complaints (last 12 mo)lower is better

1,426

1,483

268

Timely-response ratehigher is better

89%

98%

91%

Consumer-dispute ratelower is better

32%

26%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-10 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	2,024
Written notification about debt	897
False statements or representation	664
Took or threatened to take negative or legal action	548
Communication tactics	280
Cont'd attempts collect debt not owed	251
Disclosure verification of debt	124
Threatened to contact someone or share information improperly	34
Electronic communications	23
Improper contact or sharing of info	17

Where do complaints against ProCollect, Inc. come from?

ProCollect, Inc.'s own per-state count, not a national baseline.

Texas

2,378
Florida

417
Georgia

288
Louisiana

199
Mississippi

197
California

139
North Carolina

108
Michigan

106

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for ProCollect, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 4,864.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 89.36413540713633%.

4 peers

Know your rights before responding to ProCollect, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.