This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,693 complaints

CURO Intermediate Holdings - Debt Collector Complaint Profile

CFPB complaint profile across 45 states, reputation grade D.

Complaints by issue type

What consumers report about CURO Intermediate Holdings

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record curo-intermediate-holdings CURO Intermediate Holdings

Grade D · 1,693 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #106 · compose #199

  • VOL 1,693
  • GRADE D
  • 12MO 31
  • STATES 45
  • TIMELY 100%
  • DISPUTE 15%
  • ISSUE Attempts to collect debt n…
  • RANK #106
  • COMPOSE #199

Volume peers

Nearest volume peer: Dynamic Recovery Solutions, LLC (1,693 complaints)

TekCollect Inc.TekCollect Inc.1,691Dynamic Recovery Solutions, LLCDynamic Recovery Solutions, …1,693CURO Intermediate Holdings (this)CURO Intermediate Holdings (…1,693Professional Debt Mediation, Inc.Professional Debt Mediation,…1,707Consumer Adjustment Company IncorporatedConsumer Adjustment Company …1,720
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

CURO Intermediate Holdings's 1,693 CFPB complaints sit next to Dynamic Recovery Solutions, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,693 complaints break down

Every complaint issue type on record for CURO Intermediate Holdings, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
53.9/100
CURO Intermediate Holdings

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,693
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
15%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for CURO Intermediate Holdings (27.9%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 27.9%
Mid-band (15–30%) · 45 states with ≥1 filing
Seasonal peak
2025-12 8.4%
8–15% band · 38 filings
Corpus ranks
#106 volume
#199 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does CURO Intermediate Holdings compare to its peers?

How does CURO Intermediate Holdings compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
CURO Intermediate Holdings National average
Complaints (last 12 mo)lower is better
31
0
268
Timely-response ratehigher is better
100%
98%
91%
Consumer-dispute ratelower is better
15%
12%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy CURO Intermediate Holdings a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 11 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 80%85%90%95%100%105% 5%10%15%20%25% Timely response rate (%) Dispute rate (%) CURO Intermediate Holdings vs. 10 similar-volume peers, by response speed and dispute rate CURO Intermediate HoldingsDynamic Recovery Solutions, LLCTekCollect Inc.Professional Debt Mediation, Inc.Consumer Adjustment Company IncorporatedSantander Consumer USA Holdings Inc.ENOVA INTERNATIONAL, INC.IQOR US INCExeter Finance, LLC.Paypal Holdings, IncUnited Collection Bureau, Inc.
Source: CFPB Consumer Complaint Database

CURO Intermediate Holdings's complaint volume in context

CURO Intermediate Holdings vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,693 Top 2% higher than 98% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. CURO Intermediate Holdings 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
734
Written notification about debt
294
Took or threatened to take negative or legal action
196
False statements or representation
161
Communication tactics
108
Cont'd attempts collect debt not owed
102
Threatened to contact someone or share information improperly
33
Disclosure verification of debt
29
Improper contact or sharing of info
18
Taking/threatening an illegal action
18

Where do complaints against CURO Intermediate Holdings come from?

CURO Intermediate Holdings's own per-state count, not a national baseline.

Top states by complaints against CURO Intermediate Holdings

Across 45 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for CURO Intermediate Holdings: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,693.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.94061757719716%.

4 peers

Know your rights before responding to CURO Intermediate Holdings: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.