What is the most common complaint against AES/Pheaa?

The most common issue consumers report about AES/Pheaa is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 973 complaints filed with the CFPB.

Are complaints against AES/Pheaa increasing or decreasing?

Complaints against AES/Pheaa are falling. The company received 41 complaints in the last 12 months, showing improvement over prior periods.

What is AES/Pheaa's reputation grade?

AES/Pheaa has a reputation grade of D (score: 52.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does AES/Pheaa respond to consumer complaints?

AES/Pheaa has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.

In how many states does AES/Pheaa operate?

AES/Pheaa has received CFPB complaints from consumers in 47 states, with the most complaints from Pennsylvania (94 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

AES/Pheaa - Debt Collector Complaint Profile

CFPB complaint profile across 47 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

267
Written notification about debt

161
False statements or representation

138
Communication tactics

118
Disclosure verification of debt

102
Cont'd attempts collect debt not owed

74

Data updated September 2026

CFPB complaint disposition

CCDB record aes-pheaa AES/Pheaa

Grade D · 973 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #159 · compose #3732

VOL 973
GRADE D
12MO 41
STATES 47
TIMELY 100%
DISPUTE 20%
ISSUE Attempts to collect debt n…
RANK #159
COMPOSE #3,732

Volume peers

Nearest volume peer: First Federal Credit Control, Inc. (974 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

AES/Pheaa's 973 CFPB complaints sit next to First Federal Credit Control, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

AES/Pheaa spreads filings across 47 states - Pennsylvania leads at only 9.7%

Despite a broad state map, AES/Pheaa still sits volume #159 against composite #3,732 - the two RankMaps diverge by 3,573 places. Corpus placement method.

Most-even geography: Lead state under 15%; Pennsylvania still leads at 9.7% across 47 states
Seasonal peak: 2014-09 14.0%; 8–15% band · 7 filings
Divergent corpus ranks: #159 volume; #3,732 composite; Cleanest-composite ladder is 3,573 places worse than volume

How does AES/Pheaa compare to its peers?

How does AES/PHEAA compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

AES/PHEAA National average

Complaints (last 12 mo)lower is better

157

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

20%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-02 2021-12

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	267
Written notification about debt	161
False statements or representation	138
Communication tactics	118
Disclosure verification of debt	102
Cont'd attempts collect debt not owed	74
Took or threatened to take negative or legal action	58
Improper contact or sharing of info	27
Taking/threatening an illegal action	17
Threatened to contact someone or share information improperly	11

Where do complaints against AES/Pheaa come from?

AES/Pheaa's own per-state count, not a national baseline.

Pennsylvania

94
California

85
Georgia

74
Florida

67
Texas

59
New York

52
Illinois

44
Ohio

43

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for AES/Pheaa: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 973.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to AES/Pheaa: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.