This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 907 complaints

PNC Bank N.A. - Debt Collector Complaint Profile

CFPB complaint profile across 46 states, reputation grade D.

Complaints by issue type

What consumers report about PNC Bank N.A.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record pnc-bank-na PNC Bank N.A.

Grade D · 907 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #170 · compose #132

  • VOL 907
  • GRADE D
  • 12MO 194
  • STATES 46
  • TIMELY 100%
  • DISPUTE 14%
  • ISSUE Attempts to collect debt n…
  • RANK #170
  • COMPOSE #132

Volume peers

Nearest volume peer: Ditech Financial LLC (909 complaints)

Synergetic Communication IncSynergetic Communication Inc895PNC Bank N.A. (this)PNC Bank N.A. (this)907Ditech Financial LLCDitech Financial LLC909Possible Financial IncPossible Financial Inc909Professional Recovery ManagementProfessional Recovery Manage…920
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

PNC Bank N.A.'s 907 CFPB complaints sit next to Ditech Financial LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 907 complaints break down

Every complaint issue type on record for PNC Bank N.A., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
55.0/100
PNC Bank N.A.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
907
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
14%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

PNC Bank N.A. spreads filings across 46 states - Florida leads at only 10.7%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Florida still leads at 10.7% across 46 states
Seasonal peak
2026-02 8.3%
8–15% band · 126 filings
Corpus ranks
#170 volume
#132 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does PNC Bank N.A. compare to its peers?

How does PNC Bank N.A. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
PNC Bank N.A. National average
Complaints (last 12 mo)lower is better
194
634
268
Timely-response ratehigher is better
100%
99%
91%
Consumer-dispute ratelower is better
14%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy PNC Bank N.A. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 75%80%85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) PNC Bank N.A. vs. 9 similar-volume peers, by response speed and dispute rate PNC Bank N.A.Ditech Financial LLCSynergetic Communication IncProfessional Recovery ManagementZWICKER & ASSOCIATESURS Holding, LLCFirst National Collection Bureau, Inc.Cedars Business Services, LLCAtlanticus Services CorporationPressler & Pressler, LLP
Source: CFPB Consumer Complaint Database

PNC Bank N.A.'s complaint volume in context

PNC Bank N.A. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

907 Top 3% higher than 97% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. PNC Bank N.A. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
351
Took or threatened to take negative or legal action
169
False statements or representation
93
Written notification about debt
84
Communication tactics
72
Cont'd attempts collect debt not owed
58
Disclosure verification of debt
31
Improper contact or sharing of info
16
Electronic communications
15
Taking/threatening an illegal action
12

Where do complaints against PNC Bank N.A. come from?

PNC Bank N.A.'s own per-state count, not a national baseline.

Top states by complaints against PNC Bank N.A.

Across 46 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for PNC Bank N.A.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 907.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to PNC Bank N.A.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.