This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,810 complaints

Nelnet, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 51 states, reputation grade D.

Complaints by issue type

What consumers report about Nelnet, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record nelnet-inc Nelnet, Inc.

Grade D · 1,810 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #93 · compose #186

  • VOL 1,810
  • GRADE D
  • 12MO 637
  • STATES 51
  • TIMELY 100%
  • DISPUTE 17%
  • ISSUE Attempts to collect debt n…
  • RANK #93
  • COMPOSE #186

Volume peers

Nearest volume peer: Credit Systems International, Inc. (1,806 complaints)

Kikoff Inc.Kikoff Inc.1,795Goldman Sachs Bank USAGoldman Sachs Bank USA1,800Halsted Financial Services, LLC.Halsted Financial Services, …1,805Credit Systems International, Inc.Credit Systems International…1,806Nelnet, Inc. (this)Nelnet, Inc. (this)1,810
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Nelnet, Inc.'s 1,810 CFPB complaints sit next to Credit Systems International, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,810 complaints break down

Every complaint issue type on record for Nelnet, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.2/100
Nelnet, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,810
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
17%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Nelnet, Inc. (17.1%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 17.1%
Mid-band (15–30%) · 51 states with ≥1 filing
Seasonal peak
2024-02 11.1%
8–15% band · 6 filings
Corpus ranks
#93 volume
#186 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Nelnet, Inc. compare to its peers?

How does Nelnet, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Nelnet, Inc. National average
Complaints (last 12 mo)lower is better
637
711
268
Timely-response ratehigher is better
100%
98%
91%
Consumer-dispute ratelower is better
17%
24%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Nelnet, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 94%96%98%100% 0%10%20%30% Timely response rate (%) Dispute rate (%) Nelnet, Inc. vs. 7 similar-volume peers, by response speed and dispute rate Nelnet, Inc.Credit Systems International, Inc.Halsted Financial Services, LLC.RentDebt Automated Collections, LLCCMRE Financial Services, Inc.BTH ManagementWorld Acceptance CorporationAbsolute Resolutions Corp.
Source: CFPB Consumer Complaint Database

Nelnet, Inc.'s complaint volume in context

Nelnet, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,810 Top 2% higher than 98% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Nelnet, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2022-05 2024-12

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
696
Took or threatened to take negative or legal action
427
Written notification about debt
293
False statements or representation
221
Communication tactics
77
Electronic communications
26
Disclosure verification of debt
25
Threatened to contact someone or share information improperly
23
Cont'd attempts collect debt not owed
14
Improper contact or sharing of info
5

Where do complaints against Nelnet, Inc. come from?

Nelnet, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Nelnet, Inc.

Across 51 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Nelnet, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,810.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.75323874151758%.

4 peers

Know your rights before responding to Nelnet, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.