This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,076 complaints

Alorica Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Complaints by issue type

What consumers report about Alorica Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record alorica-inc Alorica Inc.

Grade D · 1,076 CFPB filings · 94% timely · lead issue: Cont'd attempts collect debt not owed · vol #144 · compose #337

  • VOL 1,076
  • GRADE D
  • 12MO 130
  • STATES 50
  • TIMELY 94%
  • DISPUTE 16%
  • ISSUE Cont'd attempts collect de…
  • RANK #144
  • COMPOSE #337

Volume peers

Nearest volume peer: R & B Corporation of Virginia (1,090 complaints)

Colony Brands, Inc.Colony Brands, Inc.1,055Populus Financial Group, Inc. (F/K/A Ace Cash Express)Populus Financial Group, Inc…1,056Trident Asset Management, L.L.C.Trident Asset Management, L.…1,057Alorica Inc. (this)Alorica Inc. (this)1,076R & B Corporation of VirginiaR & B Corporation of Virginia1,090
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Alorica Inc.'s 1,076 CFPB complaints sit next to R & B Corporation of Virginia on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,076 complaints break down

Every complaint issue type on record for Alorica Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
51.7/100
Alorica Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,076
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
94%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
16%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Alorica Inc. spreads filings across 50 states - Texas leads at only 11.8%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Texas still leads at 11.8% across 50 states
Even monthly load
Peak under 8%
Highest month 2022-05 at 7.3% (3 filings)
Corpus ranks
#144 volume
#337 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Alorica Inc. compare to its peers?

How does Alorica Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Alorica Inc. National average
Complaints (last 12 mo)lower is better
130
53
268
Timely-response ratehigher is better
94%
96%
91%
Consumer-dispute ratelower is better
16%
16%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Alorica Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 70%80%90%100%110% 5%10%15%20%25%30% Timely response rate (%) Dispute rate (%) Alorica Inc. vs. 8 similar-volume peers, by response speed and dispute rate Alorica Inc.R & B Corporation of VirginiaTrident Asset Management, L.L.C.Populus Financial Group, Inc. (F/K/A Ace Cash Express)Colony Brands, Inc.Ocwen Financial CorporationTOYOTA MOTOR CREDIT CORPORATIONAR Resources, Inc.ORG GC GP BUYER, LLC
Source: CFPB Consumer Complaint Database

Alorica Inc.'s complaint volume in context

Alorica Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,076 Top 3% higher than 97% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Alorica Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2022-05 2026-03

Issue Detail Breakdown

Issue Complaints
Cont'd attempts collect debt not owed
301
Communication tactics
156
Attempts to collect debt not owed
150
Disclosure verification of debt
143
False statements or representation
113
Written notification about debt
79
Improper contact or sharing of info
53
Took or threatened to take negative or legal action
52
Electronic communications
11
Taking/threatening an illegal action
10

Where do complaints against Alorica Inc. come from?

Alorica Inc.'s own per-state count, not a national baseline.

Top states by complaints against Alorica Inc.

Across 50 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Alorica Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,076.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 93.69786839666358%.

4 peers

Know your rights before responding to Alorica Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.