What is the most common complaint against Servicer under contract with Federal Student Aid?

The most common issue consumers report about Servicer under contract with Federal Student Aid is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 2,290 complaints filed with the CFPB.

What is Servicer under contract with Federal Student Aid's reputation grade?

Servicer under contract with Federal Student Aid has a reputation grade of F (score: 10.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Servicer under contract with Federal Student Aid respond to consumer complaints?

Servicer under contract with Federal Student Aid has a 0% timely response rate to CFPB complaints.

In how many states does Servicer under contract with Federal Student Aid operate?

Servicer under contract with Federal Student Aid has received CFPB complaints from consumers in 45 states, with the most complaints from Texas (402 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Servicer under contract with Federal Student Aid - Debt Collector Complaint Profile

Q: Are complaints against Servicer under contract with Federal Student Aid increasing or decreasing?

Complaints against Servicer under contract with Federal Student Aid are rising. The company received 2,153 complaints in the last 12 months, indicating an upward trend in consumer issues.

CFPB complaint profile across 45 states, reputation grade F.

Compiled by PlainCollector

Took or threatened to take negative or legal action

1,797
Attempts to collect debt not owed

259
Written notification about debt

137
False statements or representation

85
Threatened to contact someone or share information improperly

6
Communication tactics

4

Data updated September 2026

CFPB complaint disposition

CCDB record servicer-under-contract-with-federal-student-aid Servicer under contract with Federal Student Aid

Grade F · 2,290 CFPB filings · 0% timely · lead issue: Took or threatened to take negative or legal action · vol #77 · compose #5278

VOL 2,290
GRADE F
12MO 2,153
STATES 45
TIMELY 0%
ISSUE Took or threatened to take…
RANK #77
COMPOSE #5,278

Volume peers

Nearest volume peer: Credit Corp Solutions Inc. (2,289 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Servicer under contract with Federal Student Aid's 2,290 CFPB complaints sit next to Credit Corp Solutions Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Texas is the plurality state for Servicer under contract with Federal Student Aid (17.6%)

Volume rank #77 and composite rank #5,278 diverge by 5,201 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 17.6%; Mid-band (15–30%) · 45 states with ≥1 filing
Seasonal peak: 2025-07 10.9%; 8–15% band · 15 filings
Divergent corpus ranks: #77 volume; #5,278 composite; Cleanest-composite ladder is 5,201 places worse than volume

How does Servicer under contract with Federal Student Aid compare to its peers?

How does Servicer under contract with Federal Student Aid compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Servicer under contrac… National average

Complaints (last 12 mo)lower is better

2,153

880

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

21%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-03

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	1,797
Attempts to collect debt not owed	259
Written notification about debt	137
False statements or representation	85
Threatened to contact someone or share information improperly	6
Communication tactics	4
Electronic communications	2

Where do complaints against Servicer under contract with Federal Student Aid come from?

Servicer under contract with Federal Student Aid's own per-state count, not a national baseline.

Texas

402
Georgia

212
North Carolina

203
California

182
Florida

177
New York

133
Arizona

123
New Jersey

101

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Servicer under contract with Federal Student Aid: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 2,290.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 0%.

4 peers

Know your rights before responding to Servicer under contract with Federal Student Aid: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.