This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 2,290 complaints

Servicer under contract with Federal Student Aid - Debt Collector Complaint Profile

CFPB complaint profile across 45 states, reputation grade F.

Complaints by issue type

What consumers report about Servicer under contract with Federal Student Aid

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record servicer-under-contract-with-federal-student-aid Servicer under contract with Federal Student Aid

Grade F · 2,290 CFPB filings · 0% timely · lead issue: Took or threatened to take negative or legal action · vol #77 · compose #536

  • VOL 2,290
  • GRADE F
  • 12MO 2,153
  • STATES 45
  • TIMELY 0%
  • ISSUE Took or threatened to take…
  • RANK #77
  • COMPOSE #536

Volume peers

Nearest volume peer: Credit Corp Solutions Inc. (2,289 complaints)

Wakefield & Associates, Inc.Wakefield & Associates, Inc.2,258Credit Corp Solutions Inc.Credit Corp Solutions Inc.2,289Servicer under contract with Federal Student Aid (this)Servicer under contract with…2,290Santander Holdings USA, Inc.Santander Holdings USA, Inc.2,333Penn Credit CorporationPenn Credit Corporation2,336
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Servicer under contract with Federal Student Aid's 2,290 CFPB complaints sit next to Credit Corp Solutions Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 2,290 complaints break down

Every complaint issue type on record for Servicer under contract with Federal Student Aid, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
10.3/100
Servicer under contract with Federal Student Aid

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
2,290
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response F
0%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Servicer under contract with Federal Student Aid (17.6%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 17.6%
Mid-band (15–30%) · 45 states with ≥1 filing
Seasonal peak
2025-07 10.9%
8–15% band · 15 filings
Corpus ranks
#77 volume
#536 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Servicer under contract with Federal Student Aid compare to its peers?

How does Servicer under contract with Federal Student Aid compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Servicer under contract with Federal Student Aid National average
Complaints (last 12 mo)lower is better
2,153
880
268
Timely-response ratehigher is better
0%
100%
91%
Consumer-dispute ratelower is better
0%
21%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Servicer under contract with Federal Student Aid a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 75%80%85%90%95%100%105% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Servicer under contract with Federal Student Aid vs. 8 similar-volume peers, by response speed and dispute rate Credit Corp Solutions Inc.WAKEFIELD & ASSOCIATES, INC.Penn Credit CorporationReceivables Performance Management, LLCWestlake Services, LLCRent Recovery SolutionsMRS BPO, LLCDiversified Adjustment Service, Inc.
Source: CFPB Consumer Complaint Database

Servicer under contract with Federal Student Aid's complaint volume in context

Servicer under contract with Federal Student Aid vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

2,290 Top 1% higher than 99% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Servicer under contract with Federal Student Aid 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-03 2026-03

Issue Detail Breakdown

Issue Complaints
Took or threatened to take negative or legal action
1,797
Attempts to collect debt not owed
259
Written notification about debt
137
False statements or representation
85
Threatened to contact someone or share information improperly
6
Communication tactics
4
Electronic communications
2

Where do complaints against Servicer under contract with Federal Student Aid come from?

Servicer under contract with Federal Student Aid's own per-state count, not a national baseline.

Top states by complaints against Servicer under contract with Federal Student Aid

Across 45 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Servicer under contract with Federal Student Aid: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 2,290.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 0%.

4 peers

Know your rights before responding to Servicer under contract with Federal Student Aid: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.