This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,265 complaints

Firstsource Business Process Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Complaints by issue type

What consumers report about Firstsource Business Process Services, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record firstsource-business-process-services-llc Firstsource Business Process Services, LLC

Grade D · 1,265 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #130 · compose #170

  • VOL 1,265
  • GRADE D
  • 12MO 251
  • STATES 50
  • TIMELY 99%
  • DISPUTE 15%
  • ISSUE Attempts to collect debt n…
  • RANK #130
  • COMPOSE #170

Volume peers

Nearest volume peer: United Services Automobile Association (1,269 complaints)

United Revenue CorporationUnited Revenue Corporation1,251Williams & Fudge, IncWilliams & Fudge, Inc1,251Firstsource Business Process Services, LLC (this)Firstsource Business Process…1,265United Services Automobile AssociationUnited Services Automobile A…1,269Bridgecrest Acceptance CorporationBridgecrest Acceptance Corpo…1,304
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Firstsource Business Process Services, LLC's 1,265 CFPB complaints sit next to United Services Automobile Association on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,265 complaints break down

Every complaint issue type on record for Firstsource Business Process Services, LLC, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.4/100
Firstsource Business Process Services, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,265
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
15%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Firstsource Business Process Services, LLC spreads filings across 50 states - Florida leads at only 13.1%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Florida still leads at 13.1% across 50 states
Seasonal peak
2025-08 8.0%
8–15% band · 33 filings
Corpus ranks
#130 volume
#170 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Firstsource Business Process Services, LLC compare to its peers?

How does Firstsource Business Process Services, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Firstsource Business Process Services, LLC National average
Complaints (last 12 mo)lower is better
251
275
268
Timely-response ratehigher is better
99%
100%
91%
Consumer-dispute ratelower is better
15%
20%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Firstsource Business Process Services, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Firstsource Business Process Services, LLC vs. 8 similar-volume peers, by response speed and dispute rate Firstsource Business Process Services, LLCUNITED SERVICES AUTOMOBILE ASSOCIATIONUnited Revenue CorporationWilliams & Fudge, IncBridgecrest Acceptance CorporationTENET HEALTHCARE CORPORATIONContinental Services Group, Inc. d/b/a ConServeFirstPoint Collection ResourcesCNG FINANCIAL CORPORATION
Source: CFPB Consumer Complaint Database

Firstsource Business Process Services, LLC's complaint volume in context

Firstsource Business Process Services, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,265 Top 2% higher than 98% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Firstsource Business Process Services, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
397
Written notification about debt
202
Communication tactics
177
False statements or representation
154
Cont'd attempts collect debt not owed
124
Disclosure verification of debt
69
Electronic communications
53
Took or threatened to take negative or legal action
33
Improper contact or sharing of info
29
Threatened to contact someone or share information improperly
23

Where do complaints against Firstsource Business Process Services, LLC come from?

Firstsource Business Process Services, LLC's own per-state count, not a national baseline.

Top states by complaints against Firstsource Business Process Services, LLC

Across 50 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Firstsource Business Process Services, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,265.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.40828402366864%.

4 peers

Know your rights before responding to Firstsource Business Process Services, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.