What is the most common complaint against Firstsource Business Process Services, LLC?

The most common issue consumers report about Firstsource Business Process Services, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,265 complaints filed with the CFPB.

Are complaints against Firstsource Business Process Services, LLC increasing or decreasing?

Complaints against Firstsource Business Process Services, LLC have been stable. The company received 251 complaints in the last 12 months.

What is Firstsource Business Process Services, LLC's reputation grade?

Firstsource Business Process Services, LLC has a reputation grade of D (score: 54.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Firstsource Business Process Services, LLC respond to consumer complaints?

Firstsource Business Process Services, LLC has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.

In how many states does Firstsource Business Process Services, LLC operate?

Firstsource Business Process Services, LLC has received CFPB complaints from consumers in 50 states, with the most complaints from Florida (166 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Firstsource Business Process Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

397
Written notification about debt

202
Communication tactics

177
False statements or representation

154
Cont'd attempts collect debt not owed

124
Disclosure verification of debt

69

Data updated September 2026

CFPB complaint disposition

CCDB record firstsource-business-process-services-llc Firstsource Business Process Services, LLC

Grade D · 1,265 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #130 · compose #3465

VOL 1,265
GRADE D
12MO 251
STATES 50
TIMELY 99%
DISPUTE 15%
ISSUE Attempts to collect debt n…
RANK #130
COMPOSE #3,465

Volume peers

Nearest volume peer: United Services Automobile Association (1,269 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Firstsource Business Process Services, LLC's 1,265 CFPB complaints sit next to United Services Automobile Association on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Firstsource Business Process Services, LLC spreads filings across 50 states - Florida leads at only 13.1%

Despite a broad state map, Firstsource Business Process Services, LLC still sits volume #130 against composite #3,465 - the two RankMaps diverge by 3,335 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 13.1% across 50 states
Seasonal peak: 2025-08 8.0%; 8–15% band · 33 filings
Divergent corpus ranks: #130 volume; #3,465 composite; Cleanest-composite ladder is 3,335 places worse than volume

How does Firstsource Business Process Services, LLC compare to its peers?

How does Firstsource Business Process Services, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Firstsource Business P… National average

Complaints (last 12 mo)lower is better

251

275

268

Timely-response ratehigher is better

99%

100%

91%

Consumer-dispute ratelower is better

15%

20%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	397
Written notification about debt	202
Communication tactics	177
False statements or representation	154
Cont'd attempts collect debt not owed	124
Disclosure verification of debt	69
Electronic communications	53
Took or threatened to take negative or legal action	33
Improper contact or sharing of info	29
Threatened to contact someone or share information improperly	23

Where do complaints against Firstsource Business Process Services, LLC come from?

Firstsource Business Process Services, LLC's own per-state count, not a national baseline.

Florida

166
California

148
Texas

108
Georgia

96
New York

56
North Carolina

47
Pennsylvania

47
Ohio

44

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Firstsource Business Process Services, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,265.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.40828402366864%.

4 peers

Know your rights before responding to Firstsource Business Process Services, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.