What is the most common complaint against Certified Services, Inc.?

The most common issue consumers report about Certified Services, Inc. is "Attempts to collect debt not owed", specifically "Attempted to collect wrong amount". This is based on 49 complaints filed with the CFPB.

Are complaints against Certified Services, Inc. increasing or decreasing?

Complaints against Certified Services, Inc. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.

What is Certified Services, Inc.'s reputation grade?

Certified Services, Inc. has a reputation grade of B (score: 61.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Certified Services, Inc. respond to consumer complaints?

Certified Services, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.

In how many states does Certified Services, Inc. operate?

Certified Services, Inc. has received CFPB complaints from consumers in 6 states, with the most complaints from Illinois (42 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Certified Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 6 states, reputation grade B.

Compiled by PlainCollector

Attempts to collect debt not owed

17
Cont'd attempts collect debt not owed

10
False statements or representation

9
Written notification about debt

7
Took or threatened to take negative or legal action

2
Communication tactics

2

Data updated September 2026

CFPB complaint disposition

CCDB record certified-services-inc Certified Services, Inc.

Grade B · 49 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #1199 · compose #2106

VOL 49
GRADE B
12MO 1
STATES 6
TIMELY 100%
DISPUTE 13%
ISSUE Attempts to collect debt n…
RANK #1,199
COMPOSE #2,106

Volume peers

Nearest volume peer: Account Recovery Specialists, Inc. (49 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Certified Services, Inc.'s 49 CFPB complaints sit next to Account Recovery Specialists, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

85.7% of Certified Services, Inc.'s CFPB filings land in Illinois

High volume does not equal a clean composite: Certified Services, Inc. is volume #1,199 but composite #2,106, while Illinois dominates the geography. Corpus placement method.

Dominant state: Illinois 85.7%; 42 of 49 filings · 6 states touched
Seasonal peak: 2018-09 9.1%; 8–15% band · 2 filings
Divergent corpus ranks: #1,199 volume; #2,106 composite; Cleanest-composite ladder is 907 places worse than volume

How does Certified Services, Inc. compare to its peers?

How does Certified Services, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Certified Services, In… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

98%

91%

Consumer-dispute ratelower is better

13%

44%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-06 2025-12

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	17
Cont'd attempts collect debt not owed	10
False statements or representation	9
Written notification about debt	7
Took or threatened to take negative or legal action	2
Communication tactics	2
Disclosure verification of debt	1
Improper contact or sharing of info	1

Where do complaints against Certified Services, Inc. come from?

Certified Services, Inc.'s own per-state count, not a national baseline.

Illinois

42
Indiana

2
Florida

1
Georgia

1
Massachusetts

1
Wisconsin

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Certified Services, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 49.

4 peers

Know your rights before responding to Certified Services, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.