State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0.9% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0.9% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 2

Sorted by most complaints

Spring Oaks Capital, LLC

F
42 total complaints ↑ rising

Expert Global Solutions, Inc.

D
40 total complaints ↓ falling

Kriya Capital, LLC

D
38 total complaints ↑ rising

T.S. Holdings

F
38 total complaints ↑ rising

Toyota Motor Credit Corporation

D
38 total complaints ↑ rising

U.s. Bancorp

D
38 total complaints ↓ falling

Zwicker & Associates

D
38 total complaints → stable

Penn Credit Corporation

D
37 total complaints ↓ falling

Credit Corp Solutions Inc.

D
36 total complaints ↑ rising

Schreiber Law LLC

D
35 total complaints ↑ rising

ONLINE Information Services, Inc.

D
34 total complaints ↑ rising

Paypal Holdings, Inc

D
34 total complaints ↓ falling

Sterling Jewelers, Inc.

C
34 total complaints ↓ falling

Dynamic Recovery Solutions, LLC

D
33 total complaints ↓ falling

Afni Inc.

D
32 total complaints ↓ falling

Diversified Adjustment Service, Inc.

D
32 total complaints → stable

Ally Financial Inc.

D
31 total complaints ↑ rising

Harris & Harris, Ltd.

D
31 total complaints ↑ rising

Security Credit Services, LLC

D
31 total complaints ↑ rising

Credit Control, LLC

F
30 total complaints ↑ rising

HSBC North America Holdings Inc.

D
29 total complaints ↓ falling

Iqor US Inc

D
28 total complaints ↓ falling

Ocwen Financial Corporation

D
28 total complaints ↓ falling

Santander Holdings USA, Inc.

F
27 total complaints ↑ rising

Stevens Business Service, Inc.

C
27 total complaints ↓ falling

The CMI Group, Inc.

D
27 total complaints ↓ falling

Debt Recovery Solutions, LLC

D
26 total complaints → stable

United Collection Bureau, Inc.

D
26 total complaints → stable

Aldous & Associates, PLLC

D
25 total complaints ↑ rising

Westlake Services, LLC

D
25 total complaints ↑ rising

Gragil Associates, Inc.

F
24 total complaints ↓ falling

Rausch Sturm LLP

F
24 total complaints ↑ rising

Santander Consumer USA Holdings Inc.

D
23 total complaints ↓ falling

Self Financial Inc.

F
23 total complaints ↑ rising

Ability Recovery Services, LLC

D
22 total complaints ↑ rising

Atlanticus Services Corporation

D
22 total complaints ↑ rising

Debt Management Incorporated

F
22 total complaints ↑ rising

Jim Bottin Enterprises, Inc

D
22 total complaints → stable

MRS BPO, LLC

D
22 total complaints → stable

Navy Federal Credit Union

D
22 total complaints ↑ rising

ORG GC GP Buyer, LLC

D
22 total complaints ↓ falling

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

F
22 total complaints ↑ rising

Santander Bank, National Association

D
22 total complaints ↓ falling

Select Portfolio Servicing, Inc.

F
22 total complaints ↓ falling

The CBE Group, Inc.

D
22 total complaints → stable

Waypoint Resource Group, LLC

F
22 total complaints ↑ rising

Colony Brands, Inc.

F
21 total complaints → stable

Eastern Account Systems of Connecticut, Inc.

D
21 total complaints ↑ rising

Focus Holding Company

D
21 total complaints ↓ falling

Phoenix Financial Services LLC

D
21 total complaints ↓ falling

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.