What is the most common complaint against ONLINE Information Services, Inc.?

The most common issue consumers report about ONLINE Information Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 3,003 complaints filed with the CFPB.

Are complaints against ONLINE Information Services, Inc. increasing or decreasing?

Complaints against ONLINE Information Services, Inc. are rising. The company received 948 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is ONLINE Information Services, Inc.'s reputation grade?

ONLINE Information Services, Inc. has a reputation grade of D (score: 51.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does ONLINE Information Services, Inc. respond to consumer complaints?

ONLINE Information Services, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 27% of cases.

In how many states does ONLINE Information Services, Inc. operate?

ONLINE Information Services, Inc. has received CFPB complaints from consumers in 49 states, with the most complaints from Texas (426 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

ONLINE Information Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

1,473
Written notification about debt

594
Took or threatened to take negative or legal action

330
False statements or representation

283
Cont'd attempts collect debt not owed

118
Communication tactics

83

Data updated September 2026

CFPB complaint disposition

CCDB record online-information-services-inc ONLINE Information Services, Inc.

Grade D · 3,003 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #56 · compose #3971

VOL 3,003
GRADE D
12MO 948
STATES 49
TIMELY 100%
DISPUTE 27%
ISSUE Attempts to collect debt n…
RANK #56
COMPOSE #3,971

Volume peers

Nearest volume peer: Credit Control, LLC (2,999 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

ONLINE Information Services, Inc.'s 3,003 CFPB complaints sit next to Credit Control, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

ONLINE Information Services, Inc. spreads filings across 49 states - Texas leads at only 14.2%

Despite a broad state map, ONLINE Information Services, Inc. still sits volume #56 against composite #3,971 - the two RankMaps diverge by 3,915 places. Corpus placement method.

Most-even geography: Lead state under 15%; Texas still leads at 14.2% across 49 states
Seasonal peak: 2025-08 12.3%; 8–15% band · 7 filings
Divergent corpus ranks: #56 volume; #3,971 composite; Cleanest-composite ladder is 3,915 places worse than volume

How does ONLINE Information Services, Inc. compare to its peers?

How does ONLINE Information Services, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

ONLINE Information Ser… National average

Complaints (last 12 mo)lower is better

948

1,593

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

27%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-01 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	1,473
Written notification about debt	594
Took or threatened to take negative or legal action	330
False statements or representation	283
Cont'd attempts collect debt not owed	118
Communication tactics	83
Disclosure verification of debt	76
Threatened to contact someone or share information improperly	20
Improper contact or sharing of info	16
Electronic communications	8

Where do complaints against ONLINE Information Services, Inc. come from?

ONLINE Information Services, Inc.'s own per-state count, not a national baseline.

Texas

426
Florida

394
North Carolina

394
Georgia

245
South Carolina

172
New Jersey

122
Ohio

122
New York

112

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for ONLINE Information Services, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 3,003.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.92573338284441%.

4 peers

Know your rights before responding to ONLINE Information Services, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.