What is the most common complaint against Sterling Jewelers, Inc.?

The most common issue consumers report about Sterling Jewelers, Inc. is "Attempts to collect debt not owed", specifically "Frequent or repeated calls". This is based on 675 complaints filed with the CFPB.

Are complaints against Sterling Jewelers, Inc. increasing or decreasing?

Complaints against Sterling Jewelers, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Sterling Jewelers, Inc.'s reputation grade?

Sterling Jewelers, Inc. has a reputation grade of C (score: 56.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Sterling Jewelers, Inc. respond to consumer complaints?

Sterling Jewelers, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.

In how many states does Sterling Jewelers, Inc. operate?

Sterling Jewelers, Inc. has received CFPB complaints from consumers in 44 states, with the most complaints from Florida (79 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Sterling Jewelers, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 44 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

203
Communication tactics

177
Written notification about debt

58
Took or threatened to take negative or legal action

52
False statements or representation

44
Improper contact or sharing of info

40

Data updated September 2026

CFPB complaint disposition

CCDB record sterling-jewelers-inc Sterling Jewelers, Inc.

Grade C · 675 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #208 · compose #3109

VOL 675
GRADE C
12MO 0
STATES 44
TIMELY 100%
DISPUTE 8%
ISSUE Attempts to collect debt n…
RANK #208
COMPOSE #3,109

Volume peers

Nearest volume peer: Southern Management Systems Inc. (675 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Sterling Jewelers, Inc.'s 675 CFPB complaints sit next to Southern Management Systems Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Sterling Jewelers, Inc. spreads filings across 44 states - Florida leads at only 11.7%

Despite a broad state map, Sterling Jewelers, Inc. still sits volume #208 against composite #3,109 - the two RankMaps diverge by 2,901 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 11.7% across 44 states
Even monthly load: Peak under 8%; Highest month 2025-04 at 6.6% (14 filings)
Divergent corpus ranks: #208 volume; #3,109 composite; Cleanest-composite ladder is 2,901 places worse than volume

How does Sterling Jewelers, Inc. compare to its peers?

How does STERLING JEWELERS, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

STERLING JEWELERS, INC… National average

Complaints (last 12 mo)lower is better

170

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

45%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	203
Communication tactics	177
Written notification about debt	58
Took or threatened to take negative or legal action	52
False statements or representation	44
Improper contact or sharing of info	40
Cont'd attempts collect debt not owed	36
Taking/threatening an illegal action	34
Disclosure verification of debt	17
Threatened to contact someone or share information improperly	14

Where do complaints against Sterling Jewelers, Inc. come from?

Sterling Jewelers, Inc.'s own per-state count, not a national baseline.

Florida

79
Texas

57
California

56
Illinois

40
New York

39
Georgia

38
Pennsylvania

35
Massachusetts

34

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Sterling Jewelers, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 675.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Sterling Jewelers, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.