State complaint profile
Debt collection complaints in Massachusetts
13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.
- Complaints
- 13,646
- Collectors
- 924
- Top collector
- Portfolio Recovery Associates, LLC
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
Massachusetts at a glance
Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.
- 13,646
- CFPB complaints filed
- 924
- collectors active here
- #1
- most-complained: Portfolio Recovery Associates, LLC
State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.
Insights: Debt Collection in Massachusetts
Massachusetts filings are dispersed: the top three collectors hold only 0% of 13,646 complaints.
Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.
The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.
Active Debt Collectors - Page 19
Sorted by most complaintsTroy Capital, LLC
CUmpqua Holdings Corporation
BUSCB, Inc.
DUnited Recovery Group, LLC (Closed)
CUnited Resource Systems, Inc
FUniversal Fidelity LP
DUtah System of Higher Education
BV and H Portfolio
DVanderbilt Mortgage & Finance, Inc
BValor Intelligent Processing, LLC
FVeldos, LLC
BVision Financial Corp.
DWestern Mass Credit Corp.
BWestern Union Company, the
BWLCC
CWallick & Associates, Ltd
FWalter Lee & Associates, LLC
CWaterfall Revenue Group
FWestern Management Consultants
CWestern Portfolio Assets
FWestern-Shamrock Corporation
DZenco Collection, LLC
CZeller & Associates, LLC
FZenith Financial Network Inc
FIf a collector is contacting you in Massachusetts
Start with the federal complaint record, then verify any state-law question with an official source.
- Check the collector's national record and grade before you respond or pay. Browse rankings
- Demand written debt validation within 30 days of first contact. Validation letter
- Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights
Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.
Read our methodology - how this data is sourced, computed, and verified.
Read with Massachusetts
- Portfolio Recovery Associates, LLC Leads Massachusetts complaint volume in this extract
- Indiana complaint profile Nearest volume peer (14,412 complaints)
- Washington complaint profile Nearest volume peer (14,503 complaints)
- Recent-12-month collector leaderboard Mid-volume states still host national debt buyers with rising filings
- Your rights under the FDCPA Federal rights apply the same way regardless of state filing volume
- Compare collectors side-by-side Check response rates for the agencies contacting Massachusetts residents
According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.
Filing a Complaint as a Massachusetts Resident
Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.
| Publisher | PlainCollector |
| Sources | the CFPB Consumer Complaint Database |