This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis - Debt Collector Complaint Profile

Q: What is the most common complaint against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?

The most common issue consumers report about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 6,324 complaints filed with the CFPB.

Q: Are complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis increasing or decreasing?

Complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis are rising. The company received 2,396 complaints in the last 12 months, indicating an upward trend in consumer issues.

CFPB complaint profile across 52 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

2,934
False statements or representation

1,298
Written notification about debt

907
Took or threatened to take negative or legal action

698
Communication tactics

289
Electronic communications

128

Data updated September 2026

CFPB complaint disposition

CCDB record rowland-avenue-management-inc-a-ka-columbia-debt-recovery-llc-d-b-a-genesis Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

Grade F · 6,324 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #28 · compose #4591

VOL 6,324
GRADE F
12MO 2,396
STATES 52
TIMELY 100%
ISSUE Attempts to collect debt n…
RANK #28
COMPOSE #4,591

Volume peers

Nearest volume peer: Southwest Credit Systems, L.P. (6,376 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 6,324 CFPB complaints sit next to Southwest Credit Systems, L.P. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Texas is the plurality state for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis (23.1%)

Volume rank #28 and composite rank #4,591 diverge by 4,563 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 23.1%; Mid-band (15–30%) · 52 states with ≥1 filing
Seasonal peak: 2025-01 11.0%; 8–15% band · 18 filings
Divergent corpus ranks: #28 volume; #4,591 composite; Cleanest-composite ladder is 4,563 places worse than volume

How does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis compare to its peers?

How does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Rowland Avenue Managem… National average

Complaints (last 12 mo)lower is better

2,396

1,350

268

Timely-response ratehigher is better

100%

95%

91%

Consumer-dispute ratelower is better

16%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	2,934
False statements or representation	1,298
Written notification about debt	907
Took or threatened to take negative or legal action	698
Communication tactics	289
Electronic communications	128
Threatened to contact someone or share information improperly	70

Where do complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis come from?

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's own per-state count, not a national baseline.

Texas

1,463
California

767
Florida

722
Georgia

497
Washington

284
Arizona

247
North Carolina

212
Tennessee

183

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 6,324.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.57310565635005%.

4 peers

Know your rights before responding to Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.