This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 6,324 complaints

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis - Debt Collector Complaint Profile

CFPB complaint profile across 52 states, reputation grade F.

Complaints by issue type

What consumers report about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record rowland-avenue-management-inc-a-ka-columbia-debt-recovery-llc-d-b-a-genesis Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

Grade F · 6,324 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #28 · compose #496

  • VOL 6,324
  • GRADE F
  • 12MO 2,396
  • STATES 52
  • TIMELY 100%
  • ISSUE Attempts to collect debt n…
  • RANK #28
  • COMPOSE #496

Volume peers

Nearest volume peer: Southwest Credit Systems, L.P. (6,376 complaints)

Sunrise Credit Services, IncSunrise Credit Services, Inc5,396T.S. HoldingsT.S. Holdings5,475Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis (this)Rowland Avenue Management, I…6,324Southwest Credit Systems, L.P.Southwest Credit Systems, L.…6,376Radius Global Solutions LLCRadius Global Solutions LLC6,731
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 6,324 CFPB complaints sit next to Southwest Credit Systems, L.P. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 6,324 complaints break down

Every complaint issue type on record for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
45.3/100
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
6,324
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis (23.1%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 23.1%
Mid-band (15–30%) · 52 states with ≥1 filing
Seasonal peak
2025-01 11.0%
8–15% band · 18 filings
Corpus ranks
#28 volume
#496 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis compare to its peers?

How does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis National average
Complaints (last 12 mo)lower is better
2,396
1,350
268
Timely-response ratehigher is better
100%
95%
91%
Consumer-dispute ratelower is better
0%
16%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 94%96%98%100%102% 5%10%15%20%25% Timely response rate (%) Dispute rate (%) Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis vs. 8 similar-volume peers, by response speed and dispute rate Southwest Credit Systems, L.P.Radius Global Solutions LLCSUNRISE CREDIT SERVICES, INCDISCOVER BANKHW Holding, IncAMERICAN EXPRESS COMPANYBANK OF AMERICA, NATIONAL ASSOCIATIONConvergent Resources, Inc.
Source: CFPB Consumer Complaint Database

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's complaint volume in context

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

6,324 Top 1% higher than 99% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
2,934
False statements or representation
1,298
Written notification about debt
907
Took or threatened to take negative or legal action
698
Communication tactics
289
Electronic communications
128
Threatened to contact someone or share information improperly
70

Where do complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis come from?

Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's own per-state count, not a national baseline.

Top states by complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis

Across 52 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 6,324.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.57310565635005%.

4 peers

Know your rights before responding to Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.