This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 2,388 complaints

Westlake Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade D.

Complaints by issue type

What consumers report about Westlake Services, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record westlake-services-llc Westlake Services, LLC

Grade D · 2,388 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #74 · compose #188

  • VOL 2,388
  • GRADE D
  • 12MO 937
  • STATES 49
  • TIMELY 100%
  • DISPUTE 16%
  • ISSUE Attempts to collect debt n…
  • RANK #74
  • COMPOSE #188

Volume peers

Nearest volume peer: Rent Recovery Solutions (2,396 complaints)

Westlake Services, LLC (this)Westlake Services, LLC (this)2,388Rent Recovery SolutionsRent Recovery Solutions2,396MRS BPO, LLCMRS BPO, LLC2,405Medical Data Systems, Inc.Medical Data Systems, Inc.2,427Credit Acceptance CorporationCredit Acceptance Corporation2,440
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Westlake Services, LLC's 2,388 CFPB complaints sit next to Rent Recovery Solutions on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 2,388 complaints break down

Every complaint issue type on record for Westlake Services, LLC, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.2/100
Westlake Services, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
2,388
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
16%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Westlake Services, LLC spreads filings across 49 states - Florida leads at only 13.9%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Florida still leads at 13.9% across 49 states
Seasonal peak
2025-12 8.5%
8–15% band · 311 filings
Corpus ranks
#74 volume
#188 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Westlake Services, LLC compare to its peers?

How does Westlake Services, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Westlake Services, LLC National average
Complaints (last 12 mo)lower is better
937
777
268
Timely-response ratehigher is better
100%
81%
91%
Consumer-dispute ratelower is better
16%
47%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Westlake Services, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 75%80%85%90%95%100%105% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Westlake Services, LLC vs. 8 similar-volume peers, by response speed and dispute rate Westlake Services, LLCRent Recovery SolutionsMRS BPO, LLCMedical Data Systems, Inc.Penn Credit CorporationCREDIT ACCEPTANCE CORPORATIONPhoenix Financial Services LLCCentral Portfolio Control Inc.EOS Holdings, Inc.
Source: CFPB Consumer Complaint Database

Westlake Services, LLC's complaint volume in context

Westlake Services, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

2,388 Top 1% higher than 99% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Westlake Services, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
924
Took or threatened to take negative or legal action
537
Written notification about debt
318
False statements or representation
302
Communication tactics
235
Threatened to contact someone or share information improperly
20
Electronic communications
14
Cont'd attempts collect debt not owed
13
Disclosure verification of debt
11
Improper contact or sharing of info
10

Where do complaints against Westlake Services, LLC come from?

Westlake Services, LLC's own per-state count, not a national baseline.

Top states by complaints against Westlake Services, LLC

Across 49 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Westlake Services, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 2,388.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.62210675484175%.

4 peers

Know your rights before responding to Westlake Services, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.