This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 1,759 complaints

Waypoint Resource Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 47 states, reputation grade F.

Complaints by issue type

What consumers report about Waypoint Resource Group, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record waypoint-resource-group-llc Waypoint Resource Group, LLC

Grade F · 1,759 CFPB filings · 97% timely · lead issue: Attempts to collect debt not owed · vol #100 · compose #504

  • VOL 1,759
  • GRADE F
  • 12MO 568
  • STATES 47
  • TIMELY 97%
  • ISSUE Attempts to collect debt n…
  • RANK #100
  • COMPOSE #504

Volume peers

Nearest volume peer: Absolute Resolutions Corp. (1,754 complaints)

Iqor US IncIqor US Inc1,734Absolute Resolutions Corp.Absolute Resolutions Corp.1,754Waypoint Resource Group, LLC (this)Waypoint Resource Group, LLC…1,759BTH ManagementBTH Management1,766CMRE Financial Services, Inc.CMRE Financial Services, Inc.1,769
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Waypoint Resource Group, LLC's 1,759 CFPB complaints sit next to Absolute Resolutions Corp. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,759 complaints break down

Every complaint issue type on record for Waypoint Resource Group, LLC, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
44.7/100
Waypoint Resource Group, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,759
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
97%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Waypoint Resource Group, LLC (22.9%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 22.9%
Mid-band (15–30%) · 47 states with ≥1 filing
Seasonal peak
2025-12 10.9%
8–15% band · 293 filings
Corpus ranks
#100 volume
#504 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Waypoint Resource Group, LLC compare to its peers?

How does Waypoint Resource Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Waypoint Resource Group, LLC National average
Complaints (last 12 mo)lower is better
568
776
268
Timely-response ratehigher is better
97%
99%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Waypoint Resource Group, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 94%96%98%100%102% 0%10%20%30% Timely response rate (%) Dispute rate (%) Waypoint Resource Group, LLC vs. 8 similar-volume peers, by response speed and dispute rate Absolute Resolutions Corp.BTH ManagementCMRE Financial Services, Inc.IQOR US INCSantander Consumer USA Holdings Inc.Consumer Adjustment Company IncorporatedHalsted Financial Services, LLC.Credit Systems International, Inc.
Source: CFPB Consumer Complaint Database

Waypoint Resource Group, LLC's complaint volume in context

Waypoint Resource Group, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,759 Top 2% higher than 98% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Waypoint Resource Group, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
917
Written notification about debt
403
Took or threatened to take negative or legal action
227
False statements or representation
138
Communication tactics
51
Electronic communications
16
Threatened to contact someone or share information improperly
7

Where do complaints against Waypoint Resource Group, LLC come from?

Waypoint Resource Group, LLC's own per-state count, not a national baseline.

Top states by complaints against Waypoint Resource Group, LLC

Across 47 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Waypoint Resource Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,759.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 96.57915672235481%.

4 peers

Know your rights before responding to Waypoint Resource Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.