What is the most common complaint against Waypoint Resource Group, LLC?

The most common issue consumers report about Waypoint Resource Group, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,759 complaints filed with the CFPB.

Are complaints against Waypoint Resource Group, LLC increasing or decreasing?

Complaints against Waypoint Resource Group, LLC are rising. The company received 568 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Waypoint Resource Group, LLC's reputation grade?

Waypoint Resource Group, LLC has a reputation grade of F (score: 44.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Waypoint Resource Group, LLC respond to consumer complaints?

Waypoint Resource Group, LLC has a 97% timely response rate to CFPB complaints.

In how many states does Waypoint Resource Group, LLC operate?

Waypoint Resource Group, LLC has received CFPB complaints from consumers in 47 states, with the most complaints from Texas (403 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Waypoint Resource Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 47 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

917
Written notification about debt

403
Took or threatened to take negative or legal action

227
False statements or representation

138
Communication tactics

51
Electronic communications

16

Data updated September 2026

CFPB complaint disposition

CCDB record waypoint-resource-group-llc Waypoint Resource Group, LLC

Grade F · 1,759 CFPB filings · 97% timely · lead issue: Attempts to collect debt not owed · vol #100 · compose #4755

VOL 1,759
GRADE F
12MO 568
STATES 47
TIMELY 97%
ISSUE Attempts to collect debt n…
RANK #100
COMPOSE #4,755

Volume peers

Nearest volume peer: Absolute Resolutions Corp. (1,754 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Waypoint Resource Group, LLC's 1,759 CFPB complaints sit next to Absolute Resolutions Corp. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Texas is the plurality state for Waypoint Resource Group, LLC (22.9%)

Volume rank #100 and composite rank #4,755 diverge by 4,655 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 22.9%; Mid-band (15–30%) · 47 states with ≥1 filing
Seasonal peak: 2025-12 10.9%; 8–15% band · 293 filings
Divergent corpus ranks: #100 volume; #4,755 composite; Cleanest-composite ladder is 4,655 places worse than volume

How does Waypoint Resource Group, LLC compare to its peers?

How does Waypoint Resource Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Waypoint Resource Grou… National average

Complaints (last 12 mo)lower is better

568

776

268

Timely-response ratehigher is better

97%

99%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	917
Written notification about debt	403
Took or threatened to take negative or legal action	227
False statements or representation	138
Communication tactics	51
Electronic communications	16
Threatened to contact someone or share information improperly	7

Where do complaints against Waypoint Resource Group, LLC come from?

Waypoint Resource Group, LLC's own per-state count, not a national baseline.

Texas

403
Florida

190
California

188
Pennsylvania

86
Minnesota

76
Colorado

69
Washington

67
North Carolina

60

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Waypoint Resource Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,759.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 96.57915672235481%.

4 peers

Know your rights before responding to Waypoint Resource Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.