State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0.4% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0.4% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 3

Sorted by most complaints

Stillman, P.C. d.b.a. Stillman Law Office

D
21 total complaints → stable

Acima Credit, LLC

C
20 total complaints ↑ rising

Absolute Resolutions Corp.

C
20 total complaints ↑ rising

Alorica Inc.

D
20 total complaints ↓ falling

Credit Acceptance Corporation

D
20 total complaints ↑ rising

First Technology Federal Credit Union

D
20 total complaints ↑ rising

HCFS Healthcare Financial Services of TeamHealth

F
20 total complaints ↓ falling

Velocity Portfolio Group

D
20 total complaints → stable

American Honda Finance Corp

D
19 total complaints → stable

CLGF Holdco 1, LLC

F
19 total complaints ↑ rising

Financial Recovery Services, Inc.

D
19 total complaints ↓ falling

Law Offices Howard Lee Schiff, P.C.

C
19 total complaints ↓ falling

Stellar Recovery, Inc.

D
19 total complaints ↓ falling

American Coradius International LLC

D
18 total complaints ↓ falling

First National Collection Bureau, Inc.

D
18 total complaints ↓ falling

LJ Ross Associates

D
18 total complaints ↑ rising

Linebarger Goggan Blair & Sampson LLP

D
18 total complaints ↓ falling

Rubin & Rothman, LLC

C
17 total complaints ↑ rising

Amsher Collection Services, Inc.

D
16 total complaints ↓ falling

Central Portfolio Control Inc.

D
16 total complaints ↑ rising

Monterey Financial Services LLC

D
16 total complaints ↑ rising

Synovus Bank

C
16 total complaints ↓ falling

URS Holding, LLC

D
16 total complaints ↓ falling

AES/Pheaa

D
15 total complaints ↓ falling

Ditech Financial LLC

D
15 total complaints ↓ falling

Firstsource Business Process Services, LLC

D
15 total complaints → stable

Carter Business Service, Inc.

B
14 total complaints → stable

F.H. Cann & Associates, Inc.

D
14 total complaints ↑ rising

Goldman Sachs Bank USA

F
14 total complaints ↑ rising

Hyundai Capital America

C
14 total complaints ↑ rising

Hollis Cobb Associates

D
14 total complaints → stable

JH Portfolio Debt Equities, LLC

D
14 total complaints ↓ falling

Nissan Motor Acceptance Company LLC

C
14 total complaints → stable

Performant Financial Corporation

D
14 total complaints ↓ falling

ProCollect, Inc.

F
14 total complaints ↑ rising

Solomon and Solomon, P.C.

D
14 total complaints ↓ falling

American Profit Recovery, Inc., Marlborough, MA Branch

C
13 total complaints → stable

Cedars Business Services, LLC

D
13 total complaints ↑ rising

Duncan Solutions, lnc.

D
13 total complaints ↓ falling

Fiserv Finxact Core

F
13 total complaints → stable

Kikoff Inc.

F
13 total complaints ↑ rising

Law Office of J.A. Cambece

D
13 total complaints ↓ falling

All Debt Solutions Inc. dba: 1st Class Agency

D
12 total complaints ↓ falling

Capital Management Services, LP

D
12 total complaints ↓ falling

General Motors Financial Company, Inc.

D
12 total complaints ↑ rising

Lending Club Corp

D
12 total complaints ↓ falling

Northstar Location Services, LLC

D
12 total complaints ↓ falling

Shellpoint Partners, LLC

D
12 total complaints → stable

Specialized Loan Servicing Holdings LLC

D
12 total complaints ↓ falling

Unifin Inc.

D
12 total complaints ↑ rising

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.