State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0.1% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0.1% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 7

Sorted by most complaints

Loqbox US Inc

F
4 total complaints ↑ rising

Marlette Funding, LLC

D
4 total complaints ↑ rising

Massachusetts Educational Financing Authority

A
4 total complaints ↑ rising

National Principal Group, LLC

C
4 total complaints ↓ falling

Niagara Credit Solutions, Inc

B
4 total complaints ↓ falling

Pennymac Loan Services, LLC.

D
4 total complaints ↑ rising

Pentagon Federal Credit Union

D
4 total complaints ↑ rising

Patient Accounting Service Center

D
4 total complaints → stable

Regions Financial Corporation

D
4 total complaints ↑ rising

Rausch, Sturm, Israel, Enerson & Hornik, LLP

D
4 total complaints ↓ falling

Ray Klein, Inc.

D
4 total complaints ↓ falling

Rocket Mortgage, LLC

C
4 total complaints ↑ rising

Security Credit Systems Inc

D
4 total complaints ↓ falling

SIMM Associates, Inc.

D
4 total complaints → stable

SRA Associates, Inc.

C
4 total complaints ↓ falling

Second Alliance, Inc.

C
4 total complaints ↑ rising

Sentry Credit, Inc.

D
4 total complaints ↓ falling

Tate and Kirlin Assoc

D
4 total complaints ↓ falling

United Consumer Finance, Inc.

B
4 total complaints ↓ falling

Viking Client Services

C
4 total complaints → stable

Adler Wallach & Associates, Inc.

D
3 total complaints ↓ falling

Allied International Credit Corp., (US)

C
3 total complaints ↓ falling

Alpha Recovery Corp

D
3 total complaints ↓ falling

Ascendium Education Group

F
3 total complaints ↓ falling

Ascension Point Recovery Services, LLC

C
3 total complaints ↓ falling

BC Services, Inc.

F
3 total complaints ↓ falling

BTH Management

D
3 total complaints ↑ rising

Bounce AI, Inc.

F
3 total complaints ↑ rising

Bridgecrest Acceptance Corporation

D
3 total complaints ↑ rising

Brown and Joseph, Ltd

F
3 total complaints ↓ falling

Bull City Financial Solutions, Inc

D
3 total complaints ↑ rising

Credigy USA Corp.

C
3 total complaints ↓ falling

CURO Intermediate Holdings

D
3 total complaints ↓ falling

Capital Accounts, LLC

F
3 total complaints ↓ falling

Cascade Capital, LLC

D
3 total complaints → stable

Cohen & Associates

F
3 total complaints ↓ falling

Collection Service, Inc.

B
3 total complaints ↑ rising

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)

D
3 total complaints ↓ falling

Credit Card Acquisitions Group

F
3 total complaints ↑ rising

D2 Management LLC

D
3 total complaints → stable

Delbert Services

D
3 total complaints ↓ falling

Direct Recovery Services, LLC

F
3 total complaints ↓ falling

Duvera Billing Services, LLC

D
3 total complaints ↓ falling

Eastern Bankshares Inc

B
3 total complaints → stable

Eastpoint Recovery Group, Inc

D
3 total complaints ↓ falling

Enhanced Acquisitions, LLC

D
3 total complaints ↓ falling

Everest Receivable Services Inc.

C
3 total complaints → stable

FCI Lender Services Inc.

F
3 total complaints ↓ falling

Fifth Third Financial Corporation

D
3 total complaints → stable

Figliola & Romano, LLC

A
3 total complaints → stable

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.