This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 422 complaints

Direct Recovery Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade F.

Complaints by issue type

What consumers report about Direct Recovery Services, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record direct-recovery-services-llc Direct Recovery Services, LLC

Grade F · 422 CFPB filings · 56% timely · lead issue: Communication tactics · vol #312 · compose #519

  • VOL 422
  • GRADE F
  • 12MO 0
  • STATES 49
  • TIMELY 56%
  • DISPUTE 15%
  • ISSUE Communication tactics
  • RANK #312
  • COMPOSE #519

Volume peers

Nearest volume peer: Designed Receivable Solutions, Inc. (421 complaints)

InDebted CorporationInDebted Corporation417Designed Receivable Solutions, Inc.Designed Receivable Solution…421Direct Recovery Services, LLC (this)Direct Recovery Services, LL…422American Honda Finance CorpAmerican Honda Finance Corp425Sentry Credit, Inc.Sentry Credit, Inc.427
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Direct Recovery Services, LLC's 422 CFPB complaints sit next to Designed Receivable Solutions, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 422 complaints break down

Every complaint issue type on record for Direct Recovery Services, LLC, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
39.4/100
Direct Recovery Services, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
422
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response C
56%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
15%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Direct Recovery Services, LLC spreads filings across 49 states - California leads at only 11.6%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
California still leads at 11.6% across 49 states
Seasonal peak
2022-06 12.5%
8–15% band · 7 filings
Corpus ranks
#312 volume
#519 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Direct Recovery Services, LLC compare to its peers?

How does Direct Recovery Services, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Direct Recovery Services, LLC National average
Complaints (last 12 mo)lower is better
0
25
268
Timely-response ratehigher is better
56%
96%
91%
Consumer-dispute ratelower is better
15%
34%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Direct Recovery Services, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Direct Recovery Services, LLC vs. 9 similar-volume peers, by response speed and dispute rate Direct Recovery Services, LLCDesigned Receivable Solutions, Inc.AMERICAN HONDA FINANCE CORPSentry Credit, Inc.Summit A*R, Inc.Northland Group IncPlusFour, IncFidelity National Information Services, Inc. (FNIS)AmerAssist A/R Solutions, Inc.California Business Bureau, Inc.
Source: CFPB Consumer Complaint Database

Direct Recovery Services, LLC's complaint volume in context

Direct Recovery Services, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

422 Top 6% higher than 94% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Direct Recovery Services, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2022-05 2024-06

Issue Detail Breakdown

Issue Complaints
Communication tactics
161
Attempts to collect debt not owed
72
Threatened to contact someone or share information improperly
68
Written notification about debt
30
Took or threatened to take negative or legal action
30
Improper contact or sharing of info
18
Cont'd attempts collect debt not owed
16
False statements or representation
13
Taking/threatening an illegal action
10
Disclosure verification of debt
4

Where do complaints against Direct Recovery Services, LLC come from?

Direct Recovery Services, LLC's own per-state count, not a national baseline.

Top states by complaints against Direct Recovery Services, LLC

Across 49 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Direct Recovery Services, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 422.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 55.687203791469194%.

4 peers

Know your rights before responding to Direct Recovery Services, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.