What is the most common complaint against Direct Recovery Services, LLC?

The most common issue consumers report about Direct Recovery Services, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 422 complaints filed with the CFPB.

Are complaints against Direct Recovery Services, LLC increasing or decreasing?

Complaints against Direct Recovery Services, LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Direct Recovery Services, LLC's reputation grade?

Direct Recovery Services, LLC has a reputation grade of F (score: 39.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Direct Recovery Services, LLC respond to consumer complaints?

Direct Recovery Services, LLC has a 56% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.

In how many states does Direct Recovery Services, LLC operate?

Direct Recovery Services, LLC has received CFPB complaints from consumers in 49 states, with the most complaints from California (49 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Direct Recovery Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade F.

Compiled by PlainCollector

Communication tactics

161
Attempts to collect debt not owed

72
Threatened to contact someone or share information improperly

68
Written notification about debt

30
Took or threatened to take negative or legal action

30
Improper contact or sharing of info

18

Data updated September 2026

CFPB complaint disposition

CCDB record direct-recovery-services-llc Direct Recovery Services, LLC

Grade F · 422 CFPB filings · 56% timely · lead issue: Communication tactics · vol #312 · compose #4944

VOL 422
GRADE F
12MO 0
STATES 49
TIMELY 56%
DISPUTE 15%
ISSUE Communication tactics
RANK #312
COMPOSE #4,944

Volume peers

Nearest volume peer: Designed Receivable Solutions, Inc. (421 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Direct Recovery Services, LLC's 422 CFPB complaints sit next to Designed Receivable Solutions, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Direct Recovery Services, LLC spreads filings across 49 states - California leads at only 11.6%

Despite a broad state map, Direct Recovery Services, LLC still sits volume #312 against composite #4,944 - the two RankMaps diverge by 4,632 places. Corpus placement method.

Most-even geography: Lead state under 15%; California still leads at 11.6% across 49 states
Seasonal peak: 2022-06 12.5%; 8–15% band · 7 filings
Divergent corpus ranks: #312 volume; #4,944 composite; Cleanest-composite ladder is 4,632 places worse than volume

How does Direct Recovery Services, LLC compare to its peers?

How does Direct Recovery Services, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Direct Recovery Servic… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

56%

96%

91%

Consumer-dispute ratelower is better

15%

34%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-05 2024-06

Issue Detail Breakdown

Issue	Complaints
Communication tactics	161
Attempts to collect debt not owed	72
Threatened to contact someone or share information improperly	68
Written notification about debt	30
Took or threatened to take negative or legal action	30
Improper contact or sharing of info	18
Cont'd attempts collect debt not owed	16
False statements or representation	13
Taking/threatening an illegal action	10
Disclosure verification of debt	4

Where do complaints against Direct Recovery Services, LLC come from?

Direct Recovery Services, LLC's own per-state count, not a national baseline.

California

49
Texas

48
Florida

34
Ohio

31
Arizona

18
New York

17
Tennessee

15
Pennsylvania

12

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Direct Recovery Services, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 422.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 55.687203791469194%.

4 peers

Know your rights before responding to Direct Recovery Services, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.