State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0.1% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0.1% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 6

Sorted by most complaints

Caliber Home Loans, Inc.

D
5 total complaints ↓ falling

Client Services, Inc.

D
5 total complaints → stable

Community Cash Management Corp.

C
5 total complaints ↓ falling

Credit Systems International, Inc.

D
5 total complaints ↑ rising

Freedom Financial Network

F
5 total complaints ↑ rising

First Data Corporation

D
5 total complaints ↓ falling

FlexShopper, Inc

D
5 total complaints → stable

Gulf Coast Collection Bureau, Inc.

D
5 total complaints ↓ falling

Glass Mountain Capital, LLC

D
5 total complaints ↓ falling

Goal Structured Solutions, LLC

F
5 total complaints ↑ rising

Harley Davidson Financial Services Inc

C
5 total complaints ↑ rising

Kingston Data & Credit International Inc.

F
5 total complaints ↑ rising

Lewis, McDonnell & Associates

F
5 total complaints ↓ falling

Midwest Recovery Systems

F
5 total complaints ↓ falling

NCB Management Services Inc.

D
5 total complaints ↑ rising

NEW York State Higher Education Services Corporation (Hesc)—

B
5 total complaints ↓ falling

Perfection Collection

D
5 total complaints ↓ falling

Rauch-Milliken International, Inc.

D
5 total complaints ↓ falling

RentDebt Automated Collections, LLC

D
5 total complaints ↑ rising

Squaretwo Financial Corporation

D
5 total complaints ↓ falling

Stoneleigh Recovery Associates, LLC

D
5 total complaints ↓ falling

Selene Finance LP

D
5 total complaints ↓ falling

Sensible Auto Lending, LLC

D
5 total complaints ↑ rising

Sezzle Inc.

F
5 total complaints ↑ rising

United Services Automobile Association

D
5 total complaints → stable

Webcollex, LLC

D
5 total complaints ↓ falling

ACS Education Services

D
4 total complaints ↓ falling

Abrahamsen Ratchford, P.C

D
4 total complaints ↓ falling

Alisa Katz Campbell, P.C.

B
4 total complaints → stable

AmeriCollect

D
4 total complaints ↓ falling

American Credit Acceptance, LLC

D
4 total complaints ↑ rising

Arcadia Holdings, LLC

F
4 total complaints ↓ falling

Asset Recovery Solutions, LLC

D
4 total complaints ↓ falling

Broward Adjustment Services

C
4 total complaints ↓ falling

Byrider Franchising, LLC

D
4 total complaints → stable

Commercial Recovery Systems

F
4 total complaints ↓ falling

Ecmc Group, Inc.

D
4 total complaints ↓ falling

Enova International, Inc.

D
4 total complaints → stable

Fay Servicing, LLC

D
4 total complaints ↓ falling

Financial Asset Management Systems Inc

C
4 total complaints ↓ falling

Great Lakes

C
4 total complaints ↓ falling

Glenn Associates, Inc.

A
4 total complaints ↓ falling

Heartland Payment Systems Inc

D
4 total complaints ↓ falling

Hovg, LLC

F
4 total complaints ↓ falling

I.q. Data International, Inc.

D
4 total complaints ↓ falling

Integrated Asset Recovery LLC

F
4 total complaints ↓ falling

Integrity Solution Services, Inc.

C
4 total complaints ↓ falling

Keycorp

D
4 total complaints ↓ falling

Lincoln Educational Services Corporation

C
4 total complaints → stable

Lockhart, Morris & Montgomery Inc.

D
4 total complaints ↑ rising

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.