This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 306 complaints

Pennymac Loan Services, LLC. - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade D.

Complaints by issue type

What consumers report about Pennymac Loan Services, LLC.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record pennymac-loan-services-llc Pennymac Loan Services, LLC.

Grade D · 306 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #390 · compose #131

  • VOL 306
  • GRADE D
  • 12MO 96
  • STATES 30
  • TIMELY 100%
  • DISPUTE 22%
  • ISSUE Attempts to collect debt n…
  • RANK #390
  • COMPOSE #131

Volume peers

Nearest volume peer: Pendrick Capital Partners Holding, LLC (307 complaints)

Quality Asset Recovery LLCQuality Asset Recovery LLC305Sequoia Financial ServicesSequoia Financial Services305Pennymac Loan Services, LLC. (this)Pennymac Loan Services, LLC.…306Pendrick Capital Partners Holding, LLCPendrick Capital Partners Ho…307Professional Credit Management, IncProfessional Credit Manageme…307
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Pennymac Loan Services, LLC.'s 306 CFPB complaints sit next to Pendrick Capital Partners Holding, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 306 complaints break down

Every complaint issue type on record for Pennymac Loan Services, LLC., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
55.0/100
Pennymac Loan Services, LLC.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
306
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
22%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

41.2% of Pennymac Loan Services, LLC.'s CFPB filings land in Michigan

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Michigan 41.2%
126 of 306 filings · 30 states touched
Seasonal peak
2026-02 12.0%
8–15% band · 13 filings
Corpus ranks
#390 volume
#131 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Pennymac Loan Services, LLC. compare to its peers?

How does PENNYMAC LOAN SERVICES, LLC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
PENNYMAC LOAN SERVICES, LLC. National average
Complaints (last 12 mo)lower is better
96
43
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
22%
19%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Pennymac Loan Services, LLC. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 11 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100%120% 0%50%100%150% Timely response rate (%) Dispute rate (%) Pennymac Loan Services, LLC. vs. 10 similar-volume peers, by response speed and dispute rate Pennymac Loan Services, LLC.Professional Credit Management, IncQuality Asset Recovery LLCPendrick Capital Partners Holding, LLCSequoia Financial ServicesUnited PanAm Financial Corp.Selip & Stylianou, LLPMedia Collections, IncInternational Computer Systems, Inc.Nelson Cruz & Associates LLCKingston Data & Credit International Inc.
Source: CFPB Consumer Complaint Database

Pennymac Loan Services, LLC.'s complaint volume in context

Pennymac Loan Services, LLC. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

306 Top 7% higher than 93% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Pennymac Loan Services, LLC. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
171
Took or threatened to take negative or legal action
47
False statements or representation
36
Written notification about debt
30
Disclosure verification of debt
8
Cont'd attempts collect debt not owed
6
Communication tactics
4
Taking/threatening an illegal action
2
Threatened to contact someone or share information improperly
1
Electronic communications
1

Where do complaints against Pennymac Loan Services, LLC. come from?

Pennymac Loan Services, LLC.'s own per-state count, not a national baseline.

Top states by complaints against Pennymac Loan Services, LLC.

Across 30 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Pennymac Loan Services, LLC.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 306.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Pennymac Loan Services, LLC.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.