State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0.1% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0.1% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 8

Sorted by most complaints

Financial Credit Service, Inc.

D
3 total complaints ↓ falling

First Advantage LNS Inc.

F
3 total complaints ↓ falling

Global Credit & Collection Corporation

D
3 total complaints ↓ falling

Global Lending Services LLC

C
3 total complaints ↑ rising

Hillcrest Davidson & Associates

D
3 total complaints ↓ falling

Immediate Credit Recovery

D
3 total complaints ↓ falling

John C. Heath, Attorney at Law, PLLC

C
3 total complaints ↓ falling

Key 2 Recovery, Inc.

D
3 total complaints → stable

Lamont, Hanley & Associates, Inc.

C
3 total complaints ↓ falling

Law Office of Carl Brugnoli

B
3 total complaints ↓ falling

Law Offices of Gary H. Kreppel P.C.

A
3 total complaints ↓ falling

Leading Edge Recovery Solutions, LLC

C
3 total complaints ↓ falling

M&T Bank Corporation

C
3 total complaints → stable

Mountain Run Solutions, LLC

F
3 total complaints ↓ falling

Nations Recovery Center

D
3 total complaints ↓ falling

Nelson and Kennard, LLP

D
3 total complaints → stable

New Hampshire Northeast Credit Services, Inc.

C
3 total complaints ↓ falling

Oliphant Financial, LLC

D
3 total complaints ↓ falling

Oliphant United, Inc.

F
3 total complaints ↑ rising

OneMain Finance Corporation

F
3 total complaints ↑ rising

Pendrick Capital Partners Holding, LLC

C
3 total complaints ↓ falling

Prince Parker & Associates

D
3 total complaints → stable

Professional Finance Company, Inc.

D
3 total complaints ↓ falling

Progressive Financial Services, Inc.

C
3 total complaints ↓ falling

R.A.Rogers, Inc.

C
3 total complaints ↓ falling

RUI Credit Services, Inc.

C
3 total complaints ↓ falling

Receivables Management Partners, LLC

D
3 total complaints ↓ falling

Rossi Law Offices, Ltd

C
3 total complaints ↑ rising

Rozlin Financial Group, Inc.

C
3 total complaints ↑ rising

SLM Corporation

C
3 total complaints → stable

Sofi Technologies, Inc.

D
3 total complaints ↑ rising

Scott Fetzer Financial Group Inc.

C
3 total complaints ↑ rising

Southwest Recovery Services, Inc.

D
3 total complaints → stable

State Collection Service, Inc.

D
3 total complaints ↓ falling

Stuart-Lippman and Associates, Inc

D
3 total complaints ↓ falling

Truist Financial Corporation

F
3 total complaints ↑ rising

The Bureaus, Inc.

D
3 total complaints → stable

The Outsource Group, Inc

F
3 total complaints ↓ falling

The Receivable Management Services LLC

D
3 total complaints ↑ rising

The Schreiber Law Firm, PLLC

F
3 total complaints ↓ falling

The Thomas Agency, Inc.

F
3 total complaints ↓ falling

Turning Point Solutions LLC

C
3 total complaints ↓ falling

United PanAm Financial Corp.

C
3 total complaints ↑ rising

Virtuoso Sourcing Group, LLC.

F
3 total complaints ↓ falling

VW Credit

C
3 total complaints ↑ rising

Van Ru Credit Corporation

C
3 total complaints ↓ falling

Vital Solutions, Inc.

C
3 total complaints ↓ falling

W&A Intermediate Co., LLC

F
3 total complaints ↑ rising

Wakefield & Associates, Inc.

F
3 total complaints ↓ falling

Webster Bank, National Association

B
3 total complaints ↑ rising

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.