This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 132 complaints

Eastpoint Recovery Group, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 35 states, reputation grade D.

Complaints by issue type

What consumers report about Eastpoint Recovery Group, Inc

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record eastpoint-recovery-group-inc Eastpoint Recovery Group, Inc

Grade D · 132 CFPB filings · 86% timely · lead issue: Communication tactics

  • VOL 132
  • GRADE D
  • 12MO 7
  • STATES 35
  • TIMELY 86%
  • DISPUTE 17%
  • ISSUE Communication tactics
  • RANK #711
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Account Discovery Systems, LLC (132 complaints)

Account Discovery Systems, LLCAccount Discovery Systems, L…132Big Picture Loans, LLCBig Picture Loans, LLC132Eastpoint Recovery Group, Inc (this)Eastpoint Recovery Group, In…132Kirschenbaum & Phillips P.CKirschenbaum & Phillips P.C133Mullooly Jeffrey Rooney & FlynnMullooly Jeffrey Rooney & Fl…133
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Eastpoint Recovery Group, Inc's 132 CFPB complaints sit next to Account Discovery Systems, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 132 complaints break down

Every complaint issue type on record for Eastpoint Recovery Group, Inc, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.6/100
Eastpoint Recovery Group, Inc

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
132
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
86%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
17%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Eastpoint Recovery Group, Inc spreads filings across 35 states - California leads at only 13.6%

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Most-even geography
Lead state under 15%
California still leads at 13.6% across 35 states
Spike month
2025-01 20.4%
33 filings that month · spiky (≥15% of series)
Corpus ranks
#711 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Eastpoint Recovery Group, Inc compare to its peers?

How does Eastpoint Recovery Group, Inc compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Eastpoint Recovery Group, Inc National average
Complaints (last 12 mo)lower is better
7
1
268
Timely-response ratehigher is better
86%
99%
91%
Consumer-dispute ratelower is better
17%
6%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Eastpoint Recovery Group, Inc a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%20%40%60% Timely response rate (%) Dispute rate (%) Eastpoint Recovery Group, Inc vs. 9 similar-volume peers, by response speed and dispute rate Eastpoint Recovery Group, IncBig Picture Loans, LLCAccount Discovery Systems, LLCBay Area Receivables, IncMullooly Jeffrey Rooney & FlynnKirschenbaum & Phillips P.CFinancial Accounts Service Team Inc.Freedom Mortgage CompanyUnited Resource Systems, IncGreen & Sons Agency, Inc.
Source: CFPB Consumer Complaint Database

Eastpoint Recovery Group, Inc's complaint volume in context

Eastpoint Recovery Group, Inc vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

132 Top 13% higher than 87% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). This entry sits in this band. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Eastpoint Recovery Group, Inc 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-02 2026-03

Issue Detail Breakdown

Issue Complaints
Communication tactics
32
Threatened to contact someone or share information improperly
22
Attempts to collect debt not owed
18
Improper contact or sharing of info
17
Took or threatened to take negative or legal action
13
False statements or representation
9
Taking/threatening an illegal action
6
Written notification about debt
5
Disclosure verification of debt
5
Cont'd attempts collect debt not owed
3

Where do complaints against Eastpoint Recovery Group, Inc come from?

Eastpoint Recovery Group, Inc's own per-state count, not a national baseline.

Top states by complaints against Eastpoint Recovery Group, Inc

Across 35 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Eastpoint Recovery Group, Inc: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 132.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 86.25954198473282%.

4 peers

Know your rights before responding to Eastpoint Recovery Group, Inc: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.