What is the most common complaint against Eastpoint Recovery Group, Inc?

The most common issue consumers report about Eastpoint Recovery Group, Inc is "Communication tactics", specifically "Frequent or repeated calls". This is based on 132 complaints filed with the CFPB.

Are complaints against Eastpoint Recovery Group, Inc increasing or decreasing?

Complaints against Eastpoint Recovery Group, Inc are falling. The company received 7 complaints in the last 12 months, showing improvement over prior periods.

What is Eastpoint Recovery Group, Inc's reputation grade?

Eastpoint Recovery Group, Inc has a reputation grade of D (score: 52.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Eastpoint Recovery Group, Inc respond to consumer complaints?

Eastpoint Recovery Group, Inc has a 86% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does Eastpoint Recovery Group, Inc operate?

Eastpoint Recovery Group, Inc has received CFPB complaints from consumers in 35 states, with the most complaints from California (18 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Eastpoint Recovery Group, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 35 states, reputation grade D.

Compiled by PlainCollector

Communication tactics

32
Threatened to contact someone or share information improperly

22
Attempts to collect debt not owed

18
Improper contact or sharing of info

17
Took or threatened to take negative or legal action

13
False statements or representation

9

Data updated September 2026

CFPB complaint disposition

CCDB record eastpoint-recovery-group-inc Eastpoint Recovery Group, Inc

Grade D · 132 CFPB filings · 86% timely · lead issue: Communication tactics · vol #711 · compose #3779

VOL 132
GRADE D
12MO 7
STATES 35
TIMELY 86%
DISPUTE 17%
ISSUE Communication tactics
RANK #711
COMPOSE #3,779

Volume peers

Nearest volume peer: Account Discovery Systems, LLC (132 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Eastpoint Recovery Group, Inc's 132 CFPB complaints sit next to Account Discovery Systems, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Eastpoint Recovery Group, Inc spreads filings across 35 states - California leads at only 13.6%

Despite a broad state map, Eastpoint Recovery Group, Inc still sits volume #711 against composite #3,779 - the two RankMaps diverge by 3,068 places. Corpus placement method.

Most-even geography: Lead state under 15%; California still leads at 13.6% across 35 states
Spike month: 2025-01 20.4%; 33 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #711 volume; #3,779 composite; Cleanest-composite ladder is 3,068 places worse than volume

How does Eastpoint Recovery Group, Inc compare to its peers?

How does Eastpoint Recovery Group, Inc compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Eastpoint Recovery Gro… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

86%

99%

91%

Consumer-dispute ratelower is better

17%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-02 2026-03

Issue Detail Breakdown

Issue	Complaints
Communication tactics	32
Threatened to contact someone or share information improperly	22
Attempts to collect debt not owed	18
Improper contact or sharing of info	17
Took or threatened to take negative or legal action	13
False statements or representation	9
Taking/threatening an illegal action	6
Written notification about debt	5
Disclosure verification of debt	5
Cont'd attempts collect debt not owed	3

Where do complaints against Eastpoint Recovery Group, Inc come from?

Eastpoint Recovery Group, Inc's own per-state count, not a national baseline.

California

18
Florida

12
Illinois

9
Texas

8
Georgia

7
Pennsylvania

7
Arizona

6
New York

6

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Eastpoint Recovery Group, Inc: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 132.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 86.25954198473282%.

4 peers

Know your rights before responding to Eastpoint Recovery Group, Inc: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.