This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 114 complaints

Rocket Mortgage, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 34 states, reputation grade C.

Complaints by issue type

What consumers report about Rocket Mortgage, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record rocket-mortgage-llc Rocket Mortgage, LLC

Grade C · 114 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed

  • VOL 114
  • GRADE C
  • 12MO 52
  • STATES 34
  • TIMELY 100%
  • DISPUTE 7%
  • ISSUE Attempts to collect debt n…
  • RANK #771
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Peter Roberts & Associates, Inc. (114 complaints)

Peter Roberts & Associates, Inc.Peter Roberts & Associates, …114Stanislaus Credit Control Service, Inc.Stanislaus Credit Control Se…114Rocket Mortgage, LLC (this)Rocket Mortgage, LLC (this)114AAA CollectionsAAA Collections115Business & Professional Collection Service IncBusiness & Professional Coll…115
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Rocket Mortgage, LLC's 114 CFPB complaints sit next to Peter Roberts & Associates, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 114 complaints break down

Every complaint issue type on record for Rocket Mortgage, LLC, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
61.5/100
Rocket Mortgage, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
114
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
7%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Rocket Mortgage, LLC spreads filings across 34 states - Georgia leads at only 14.0%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Georgia still leads at 14.0% across 34 states
Seasonal peak
2025-02 10.8%
8–15% band · 4 filings
Corpus ranks
#771 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Rocket Mortgage, LLC compare to its peers?

How does Rocket Mortgage, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Rocket Mortgage, LLC National average
Complaints (last 12 mo)lower is better
52
12
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
7%
8%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Rocket Mortgage, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 50%60%70%80%90%100%110% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Rocket Mortgage, LLC vs. 9 similar-volume peers, by response speed and dispute rate Rocket Mortgage, LLCPeter Roberts & Associates, Inc.Stanislaus Credit Control Service, Inc.Shermeta Law Group, PLLCMcCalla Raymer Leibert Pierce, LLCRecovery Solutions Group, LLCBusiness & Professional Collection Service IncAAA CollectionsESCALLATE, LLCMid-Atlantic Finance Co., Inc.
Source: CFPB Consumer Complaint Database

Rocket Mortgage, LLC's complaint volume in context

Rocket Mortgage, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

114 Top 14% higher than 86% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). This entry sits in this band. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Rocket Mortgage, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2023-07 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
42
Took or threatened to take negative or legal action
26
Written notification about debt
19
Communication tactics
9
False statements or representation
6
Cont'd attempts collect debt not owed
5
Disclosure verification of debt
3
Improper contact or sharing of info
3
Threatened to contact someone or share information improperly
1

Where do complaints against Rocket Mortgage, LLC come from?

Rocket Mortgage, LLC's own per-state count, not a national baseline.

Top states by complaints against Rocket Mortgage, LLC

Across 34 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Rocket Mortgage, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 114.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Rocket Mortgage, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.