What is the most common complaint against Rocket Mortgage, LLC?

The most common issue consumers report about Rocket Mortgage, LLC is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 114 complaints filed with the CFPB.

Are complaints against Rocket Mortgage, LLC increasing or decreasing?

Complaints against Rocket Mortgage, LLC are rising. The company received 52 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Rocket Mortgage, LLC's reputation grade?

Rocket Mortgage, LLC has a reputation grade of C (score: 61.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Rocket Mortgage, LLC respond to consumer complaints?

Rocket Mortgage, LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.

In how many states does Rocket Mortgage, LLC operate?

Rocket Mortgage, LLC has received CFPB complaints from consumers in 34 states, with the most complaints from Georgia (16 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Rocket Mortgage, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 34 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

42
Took or threatened to take negative or legal action

26
Written notification about debt

19
Communication tactics

9
False statements or representation

6
Cont'd attempts collect debt not owed

5

Data updated September 2026

CFPB complaint disposition

CCDB record rocket-mortgage-llc Rocket Mortgage, LLC

Grade C · 114 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #771 · compose #2182

VOL 114
GRADE C
12MO 52
STATES 34
TIMELY 100%
DISPUTE 7%
ISSUE Attempts to collect debt n…
RANK #771
COMPOSE #2,182

Volume peers

Nearest volume peer: Peter Roberts & Associates, Inc. (114 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Rocket Mortgage, LLC's 114 CFPB complaints sit next to Peter Roberts & Associates, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Rocket Mortgage, LLC spreads filings across 34 states - Georgia leads at only 14.0%

Despite a broad state map, Rocket Mortgage, LLC still sits volume #771 against composite #2,182 - the two RankMaps diverge by 1,411 places. Corpus placement method.

Most-even geography: Lead state under 15%; Georgia still leads at 14.0% across 34 states
Seasonal peak: 2025-02 10.8%; 8–15% band · 4 filings
Divergent corpus ranks: #771 volume; #2,182 composite; Cleanest-composite ladder is 1,411 places worse than volume

How does Rocket Mortgage, LLC compare to its peers?

How does Rocket Mortgage, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Rocket Mortgage, LLC National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-07 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	42
Took or threatened to take negative or legal action	26
Written notification about debt	19
Communication tactics	9
False statements or representation	6
Cont'd attempts collect debt not owed	5
Disclosure verification of debt	3
Improper contact or sharing of info	3
Threatened to contact someone or share information improperly	1

Where do complaints against Rocket Mortgage, LLC come from?

Rocket Mortgage, LLC's own per-state count, not a national baseline.

Georgia

16
California

14
Texas

10
Florida

8
Pennsylvania

8
North Carolina

7
South Carolina

5
Massachusetts

4

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Rocket Mortgage, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 114.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Rocket Mortgage, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.