This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 128 complaints

National Principal Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 37 states, reputation grade C.

Complaints by issue type

What consumers report about National Principal Group, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record national-principal-group-llc National Principal Group, LLC

Grade C · 128 CFPB filings · 98% timely · lead issue: Cont'd attempts collect debt not owed

  • VOL 128
  • GRADE C
  • 12MO 0
  • STATES 37
  • TIMELY 98%
  • DISPUTE 15%
  • ISSUE Cont'd attempts collect de…
  • RANK #727
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Armada Corp. (128 complaints)

Armada Corp.Armada Corp.128Larry H. Miller Group of CompaniesLarry H. Miller Group of Com…128USI Solutions Inc.USI Solutions Inc.128National Principal Group, LLC (this)National Principal Group, LL…128ARM WNY LLCARM WNY LLC129
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

National Principal Group, LLC's 128 CFPB complaints sit next to Armada Corp. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 128 complaints break down

Every complaint issue type on record for National Principal Group, LLC, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
57.5/100
National Principal Group, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
128
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
98%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
15%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Steady monthly series

California is the plurality state for National Principal Group, LLC (18.8%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 18.8%
Mid-band (15–30%) · 37 states with ≥1 filing
Even monthly load
Peak under 8%
Highest month 2025-02 at 7.8% (10 filings)
Corpus ranks
#727 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does National Principal Group, LLC compare to its peers?

How does National Principal Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
National Principal Group, LLC National average
Complaints (last 12 mo)lower is better
0
68
268
Timely-response ratehigher is better
98%
100%
91%
Consumer-dispute ratelower is better
15%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy National Principal Group, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 11 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 80%85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) National Principal Group, LLC vs. 10 similar-volume peers, by response speed and dispute rate National Principal Group, LLCLarry H. Miller Group of CompaniesUSI Solutions Inc.Armada Corp.Cornerstone Holdings, Inc.Preferred Collection and Management, Inc.Fein, Such, Kahn & Shepard, P.C.LDF Holdings, LLCFinance System of Richmond, Inc.DriveTimeGreenSky, LLC
Source: CFPB Consumer Complaint Database

National Principal Group, LLC's complaint volume in context

National Principal Group, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

128 Top 13% higher than 87% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). This entry sits in this band. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. National Principal Group, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2023-09 2025-08

Issue Detail Breakdown

Issue Complaints
Cont'd attempts collect debt not owed
46
Communication tactics
33
Taking/threatening an illegal action
14
Improper contact or sharing of info
11
Attempts to collect debt not owed
8
False statements or representation
7
Disclosure verification of debt
6
Threatened to contact someone or share information improperly
3

Where do complaints against National Principal Group, LLC come from?

National Principal Group, LLC's own per-state count, not a national baseline.

Top states by complaints against National Principal Group, LLC

Across 37 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for National Principal Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 128.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 98.4375%.

4 peers

Know your rights before responding to National Principal Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.