This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 531 complaints

Performant Financial Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 47 states, reputation grade D.

Complaints by issue type

What consumers report about Performant Financial Corporation

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record performant-financial-corporation Performant Financial Corporation

Grade D · 531 CFPB filings · 98% timely · lead issue: Communication tactics · vol #259 · compose #171

  • VOL 531
  • GRADE D
  • 12MO 0
  • STATES 47
  • TIMELY 98%
  • DISPUTE 14%
  • ISSUE Communication tactics
  • RANK #259
  • COMPOSE #171

Volume peers

Nearest volume peer: Real Time Group, Inc. (530 complaints)

Frost-Arnett CompanyFrost-Arnett Company525Gurstel Law Firm, P.C.Gurstel Law Firm, P.C.526Rausch Sturm LLPRausch Sturm LLP527Real Time Group, Inc.Real Time Group, Inc.530Performant Financial Corporation (this)Performant Financial Corpora…531
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Performant Financial Corporation's 531 CFPB complaints sit next to Real Time Group, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 531 complaints break down

Every complaint issue type on record for Performant Financial Corporation, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.4/100
Performant Financial Corporation

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
531
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
98%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
14%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Performant Financial Corporation spreads filings across 47 states - California leads at only 10.4%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
California still leads at 10.4% across 47 states
Seasonal peak
2017-09 8.8%
8–15% band · 3 filings
Corpus ranks
#259 volume
#171 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Performant Financial Corporation compare to its peers?

How does Performant Financial Corporation compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Performant Financial Corporation National average
Complaints (last 12 mo)lower is better
0
21
268
Timely-response ratehigher is better
98%
92%
91%
Consumer-dispute ratelower is better
14%
19%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Performant Financial Corporation a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Performant Financial Corporation vs. 9 similar-volume peers, by response speed and dispute rate Performant Financial CorporationReal Time Group, Inc.Gurstel Law Firm, P.C.Frost-Arnett CompanySCA Collections, Inc.Creditors Bureau AssociatesStrategic Alliances, Inc.Asset Recovery Solutions, LLCMandarich Law Group, LLPAssociated Credit Services, Inc.
Source: CFPB Consumer Complaint Database

Performant Financial Corporation's complaint volume in context

Performant Financial Corporation vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

531 Top 5% higher than 95% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Performant Financial Corporation 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2017-08 2023-08

Issue Detail Breakdown

Issue Complaints
Communication tactics
111
Cont'd attempts collect debt not owed
99
Attempts to collect debt not owed
65
False statements or representation
60
Improper contact or sharing of info
59
Disclosure verification of debt
56
Written notification about debt
34
Took or threatened to take negative or legal action
24
Taking/threatening an illegal action
12
Threatened to contact someone or share information improperly
11

Where do complaints against Performant Financial Corporation come from?

Performant Financial Corporation's own per-state count, not a national baseline.

Top states by complaints against Performant Financial Corporation

Across 47 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Performant Financial Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 531.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.93233082706767%.

4 peers

Know your rights before responding to Performant Financial Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.