What is the most common complaint against Performant Financial Corporation?

The most common issue consumers report about Performant Financial Corporation is "Communication tactics", specifically "Frequent or repeated calls". This is based on 531 complaints filed with the CFPB.

Are complaints against Performant Financial Corporation increasing or decreasing?

Complaints against Performant Financial Corporation are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Performant Financial Corporation's reputation grade?

Performant Financial Corporation has a reputation grade of D (score: 54.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Performant Financial Corporation respond to consumer complaints?

Performant Financial Corporation has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.

In how many states does Performant Financial Corporation operate?

Performant Financial Corporation has received CFPB complaints from consumers in 47 states, with the most complaints from California (55 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Performant Financial Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 47 states, reputation grade D.

Compiled by PlainCollector

Communication tactics

111
Cont'd attempts collect debt not owed

99
Attempts to collect debt not owed

65
False statements or representation

60
Improper contact or sharing of info

59
Disclosure verification of debt

56

Data updated September 2026

CFPB complaint disposition

CCDB record performant-financial-corporation Performant Financial Corporation

Grade D · 531 CFPB filings · 98% timely · lead issue: Communication tactics · vol #259 · compose #3473

VOL 531
GRADE D
12MO 0
STATES 47
TIMELY 98%
DISPUTE 14%
ISSUE Communication tactics
RANK #259
COMPOSE #3,473

Volume peers

Nearest volume peer: Real Time Group, Inc. (530 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Performant Financial Corporation's 531 CFPB complaints sit next to Real Time Group, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Performant Financial Corporation spreads filings across 47 states - California leads at only 10.4%

Despite a broad state map, Performant Financial Corporation still sits volume #259 against composite #3,473 - the two RankMaps diverge by 3,214 places. Corpus placement method.

Most-even geography: Lead state under 15%; California still leads at 10.4% across 47 states
Seasonal peak: 2017-09 8.8%; 8–15% band · 3 filings
Divergent corpus ranks: #259 volume; #3,473 composite; Cleanest-composite ladder is 3,214 places worse than volume

How does Performant Financial Corporation compare to its peers?

How does Performant Financial Corporation compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Performant Financial C… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

98%

92%

91%

Consumer-dispute ratelower is better

14%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2017-08 2023-08

Issue Detail Breakdown

Issue	Complaints
Communication tactics	111
Cont'd attempts collect debt not owed	99
Attempts to collect debt not owed	65
False statements or representation	60
Improper contact or sharing of info	59
Disclosure verification of debt	56
Written notification about debt	34
Took or threatened to take negative or legal action	24
Taking/threatening an illegal action	12
Threatened to contact someone or share information improperly	11

Where do complaints against Performant Financial Corporation come from?

Performant Financial Corporation's own per-state count, not a national baseline.

California

55
New York

42
Florida

32
Georgia

31
Texas

30
Indiana

23
Tennessee

20
Illinois

17

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Performant Financial Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 531.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.93233082706767%.

4 peers

Know your rights before responding to Performant Financial Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.