What is the most common complaint against Synovus Bank?

The most common issue consumers report about Synovus Bank is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 612 complaints filed with the CFPB.

Are complaints against Synovus Bank increasing or decreasing?

Complaints against Synovus Bank are falling. The company received 103 complaints in the last 12 months, showing improvement over prior periods.

What is Synovus Bank's reputation grade?

Synovus Bank has a reputation grade of C (score: 56.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Synovus Bank respond to consumer complaints?

Synovus Bank has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 9% of cases.

In how many states does Synovus Bank operate?

Synovus Bank has received CFPB complaints from consumers in 38 states, with the most complaints from Florida (84 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Synovus Bank - Debt Collector Complaint Profile

CFPB complaint profile across 38 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

316
Written notification about debt

97
Took or threatened to take negative or legal action

83
False statements or representation

73
Cont'd attempts collect debt not owed

12
Communication tactics

10

Data updated September 2026

CFPB complaint disposition

CCDB record synovus-bank Synovus Bank

Grade C · 612 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #231 · compose #3110

VOL 612
GRADE C
12MO 103
STATES 38
TIMELY 100%
DISPUTE 9%
ISSUE Attempts to collect debt n…
RANK #231
COMPOSE #3,110

Volume peers

Nearest volume peer: Merchants' Credit Guide Company (613 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Synovus Bank's 612 CFPB complaints sit next to Merchants' Credit Guide Company on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Synovus Bank spreads filings across 38 states - Florida leads at only 13.7%

Despite a broad state map, Synovus Bank still sits volume #231 against composite #3,110 - the two RankMaps diverge by 2,879 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 13.7% across 38 states
Seasonal peak: 2017-03 11.5%; 8–15% band · 3 filings
Divergent corpus ranks: #231 volume; #3,110 composite; Cleanest-composite ladder is 2,879 places worse than volume

How does Synovus Bank compare to its peers?

How does Synovus Bank compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Synovus Bank National average

Complaints (last 12 mo)lower is better

103

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

17%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-06 2020-09

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	316
Written notification about debt	97
Took or threatened to take negative or legal action	83
False statements or representation	73
Cont'd attempts collect debt not owed	12
Communication tactics	10
Disclosure verification of debt	10
Threatened to contact someone or share information improperly	8
Electronic communications	3

Where do complaints against Synovus Bank come from?

Synovus Bank's own per-state count, not a national baseline.

Florida

84
Georgia

80
Texas

75
California

55
Pennsylvania

38
North Carolina

22
Illinois

21
South Carolina

19

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Synovus Bank: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 612.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Synovus Bank: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.