This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 473 complaints

Duncan Solutions, lnc. - Debt Collector Complaint Profile

CFPB complaint profile across 37 states, reputation grade D.

Complaints by issue type

What consumers report about Duncan Solutions, lnc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record duncan-solutions-lnc Duncan Solutions, lnc.

Grade D · 473 CFPB filings · 91% timely · lead issue: Attempts to collect debt not owed · vol #286 · compose #380

  • VOL 473
  • GRADE D
  • 12MO 0
  • STATES 37
  • TIMELY 91%
  • DISPUTE 20%
  • ISSUE Attempts to collect debt n…
  • RANK #286
  • COMPOSE #380

Volume peers

Nearest volume peer: Westcreek Financial (472 complaints)

ARS National Services, Inc.ARS National Services, Inc.471Westcreek FinancialWestcreek Financial472Duncan Solutions, lnc. (this)Duncan Solutions, lnc. (this)473Klarna ABKlarna AB475Shepherd Outsourcing, LLCShepherd Outsourcing, LLC475
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Duncan Solutions, lnc.'s 473 CFPB complaints sit next to Westcreek Financial on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 473 complaints break down

Every complaint issue type on record for Duncan Solutions, lnc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
50.6/100
Duncan Solutions, lnc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
473
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
91%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
20%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Duncan Solutions, lnc. spreads filings across 37 states - California leads at only 14.4%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
California still leads at 14.4% across 37 states
Even monthly load
Peak under 8%
Highest month 2025-07 at 7.8% (15 filings)
Corpus ranks
#286 volume
#380 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Duncan Solutions, lnc. compare to its peers?

How does Duncan Solutions, lnc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Duncan Solutions, lnc. National average
Complaints (last 12 mo)lower is better
0
286
268
Timely-response ratehigher is better
91%
72%
91%
Consumer-dispute ratelower is better
20%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Duncan Solutions, lnc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100%120% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Duncan Solutions, lnc. vs. 7 similar-volume peers, by response speed and dispute rate Duncan Solutions, lnc.ARS National Services, Inc.PENTAGON FEDERAL CREDIT UNIONFrontline Asset Strategies, LLCATG Credit, LLCCredit Card Receivables Fund IncorporatedMerchants and Medical Credit Corporation, Inc.FIDELITY CAPITAL HOLDINGS, INC
Source: CFPB Consumer Complaint Database

Duncan Solutions, lnc.'s complaint volume in context

Duncan Solutions, lnc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

473 Top 5% higher than 95% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Duncan Solutions, lnc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
196
Cont'd attempts collect debt not owed
73
Written notification about debt
67
False statements or representation
56
Took or threatened to take negative or legal action
29
Communication tactics
23
Disclosure verification of debt
21
Improper contact or sharing of info
4
Threatened to contact someone or share information improperly
2
Electronic communications
1

Where do complaints against Duncan Solutions, lnc. come from?

Duncan Solutions, lnc.'s own per-state count, not a national baseline.

Top states by complaints against Duncan Solutions, lnc.

Across 37 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Duncan Solutions, lnc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 473.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 90.92827004219409%.

4 peers

Know your rights before responding to Duncan Solutions, lnc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.