State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0.2% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0.2% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 4

Sorted by most complaints

Upstart Holdings, Inc.

F
12 total complaints ↑ rising

Benuck & Rainey, Inc.

F
11 total complaints ↓ falling

CMRE Financial Services, Inc.

D
11 total complaints ↓ falling

Credit Bureau Associates-Northeast, Inc.

B
11 total complaints ↓ falling

Mercantile Adjustment Bureau, LLC

D
11 total complaints ↓ falling

McCarthy, Burgess & Wolff, Inc.

D
11 total complaints ↓ falling

Northland Group Inc

C
11 total complaints ↓ falling

Pinnacle Credit Services, LLC

D
11 total complaints ↓ falling

Rent Recovery Solutions

F
11 total complaints ↑ rising

Shepherd Outsourcing, LLC

F
11 total complaints ↑ rising

Synergetic Communication Inc

D
11 total complaints ↑ rising

Windham Professionals, Inc.

D
11 total complaints ↓ falling

Alliant Capital Management LLC

D
10 total complaints → stable

Army and Air Force Exchange Service

F
10 total complaints ↑ rising

Balanced Healthcare Receivables, LLC

D
10 total complaints → stable

Business Processing Solutions, LLC

F
10 total complaints ↑ rising

Collection Bureau of the Hudson Valley, Inc.

D
10 total complaints ↓ falling

Continental Services Group, Inc. d/b/a ConServe

C
10 total complaints → stable

Credit Protection Association, L.P.

D
10 total complaints ↓ falling

Judgment Acquisitions Unlimited Inc

C
10 total complaints ↑ rising

Lexisnexis

F
10 total complaints → stable

Medical Data Systems, Inc.

D
10 total complaints ↓ falling

MoneyLion Inc.

F
10 total complaints ↑ rising

NCC Business Services, Inc.

D
10 total complaints ↓ falling

Rushmore Loan Management Services LLC

D
10 total complaints ↓ falling

Ratchford Law Group, P.C.

F
10 total complaints ↑ rising

Suttell, Hammer & White, P.S

D
10 total complaints → stable

Collection Management Holdings, LLC

F
9 total complaints ↑ rising

D&A Services, LLC

D
9 total complaints ↓ falling

Diverse Funding Associates LLC

D
9 total complaints ↑ rising

Fidelity National Information Services, Inc. (FNIS)

D
9 total complaints ↓ falling

Media Collections, Inc

C
9 total complaints → stable

Meridian Financial Services, Inc.

D
9 total complaints ↑ rising

Phillips & Cohen Associates, Ltd.

D
9 total complaints → stable

Reliant Capital Solutions, LLC

D
9 total complaints ↑ rising

Servicer under contract with Federal Student Aid

F
9 total complaints ↑ rising

ARS National Services, Inc.

C
8 total complaints ↓ falling

Credit Bureau of Napa County, Inc.

D
8 total complaints ↓ falling

Crown Asset Management, LLC, Duluth, GA Branch

D
8 total complaints → stable

Frontline Asset Strategies, LLC

D
8 total complaints ↓ falling

Law Offices of Goldberg & Oriel

B
8 total complaints ↓ falling

Mr. Cooper Group Inc.

F
8 total complaints ↓ falling

Nationstar Mortgage LLC

D
8 total complaints ↓ falling

National Credit Adjusters, LLC

D
8 total complaints ↑ rising

National Enterprise Systems, Inc.

D
8 total complaints ↓ falling

Receivables Outsourcing, Inc.

D
8 total complaints ↓ falling

Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch

D
8 total complaints ↓ falling

Second Round Limited Partnership, Austin, TX Branch

D
8 total complaints ↓ falling

Strategic Alliances, Inc.

D
8 total complaints ↓ falling

Upgrade, Inc.

F
8 total complaints ↑ rising

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.