State complaint profile

Debt collection complaints in Illinois

41,794 CFPB complaints filed against 1,540 debt collectors active in Illinois.

Complaints
41,794
Collectors
1,540
Top collector
Resurgent Capital Services L.P.

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Illinois at a glance

Illinois consumers have filed 41,794 CFPB debt-collection complaints against 1,540 collectors.

41,794
CFPB complaints filed
1,540
collectors active here
#1
most-complained: Resurgent Capital Services L.P.

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Illinois

Illinois filings are dispersed: the top three collectors hold only 0.2% of 41,794 complaints.

This is a dense end-of-ladder state. National debt buyers and the three credit bureaus usually dominate the chart above; use the state mix to see whether one buyer or bureau is over-indexed relative to volume peers before reading the national grade curve.

The collector with the most complaints from Illinois residents in this extract is Resurgent Capital Services L.P. (0.2% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 5

Sorted by most complaints

Nissan Motor Acceptance Company LLC

C
28 total complaints → stable

The Outsource Group, Inc

F
28 total complaints ↓ falling

First National Collection Bureau, Inc.

D
27 total complaints ↓ falling

Huntington National Bank, the

C
27 total complaints → stable

Pinnacle Credit Services, LLC

D
27 total complaints ↓ falling

Valor Intelligent Processing, LLC

F
27 total complaints ↑ rising

BTH Management

D
26 total complaints ↑ rising

CarMax, Inc.

C
26 total complaints ↑ rising

Cedars Business Services, LLC

D
26 total complaints ↑ rising

JH Portfolio Debt Equities, LLC

D
26 total complaints ↓ falling

Mariner Finance, LLC

D
26 total complaints ↑ rising

TH Professional & Medical Collections LTD

D
26 total complaints ↓ falling

Upstart Holdings, Inc.

F
26 total complaints ↑ rising

Zwicker & Associates

D
26 total complaints → stable

Capital Accounts, LLC

F
25 total complaints ↓ falling

Cottonwood Financial Ltd.

C
25 total complaints ↓ falling

Ecmc Group, Inc.

D
25 total complaints ↓ falling

Focus Holding Company

D
25 total complaints ↓ falling

Resurgence Legal Group, PC

C
25 total complaints ↓ falling

Select Portfolio Servicing, Inc.

F
25 total complaints ↓ falling

Strategic Alliances, Inc.

D
25 total complaints ↓ falling

United Services Automobile Association

D
25 total complaints → stable

Atlanticus Services Corporation

D
24 total complaints ↑ rising

Continental Services Group, Inc. d/b/a ConServe

C
24 total complaints → stable

Credit Card Receivables Fund Incorporated

D
24 total complaints ↓ falling

FirstPoint Collection Resources

D
24 total complaints → stable

InDebted Corporation

F
24 total complaints ↑ rising

January Technologies, Inc

F
24 total complaints ↑ rising

Asset Recovery Solutions, LLC

D
23 total complaints ↓ falling

FC HoldCo LLC

C
23 total complaints ↑ rising

Frontline Asset Strategies, LLC

D
23 total complaints ↓ falling

Mohela

F
23 total complaints ↑ rising

Marauder Corporation

F
23 total complaints ↑ rising

Merchants and Medical Credit Corporation, Inc.

D
23 total complaints ↓ falling

Mr. Cooper Group Inc.

F
23 total complaints ↓ falling

Oportun Financial Corporation

C
23 total complaints ↑ rising

Pentagon Federal Credit Union

D
23 total complaints ↑ rising

Malcolm S. Gerald and Associates, Inc.

F
22 total complaints ↓ falling

Maximus Federal Services, Inc.

F
22 total complaints ↑ rising

Midwest Recovery Systems

F
22 total complaints ↓ falling

Optio Solutions, LLC

D
22 total complaints ↑ rising

Pennymac Loan Services, LLC.

D
22 total complaints ↑ rising

Rent Recover, LLC

F
22 total complaints ↓ falling

Westcreek Financial

F
22 total complaints ↑ rising

Alliant Capital Management LLC

D
21 total complaints → stable

Citizens Financial Group, Inc.

C
21 total complaints → stable

Capital Management Services, LP

D
21 total complaints ↓ falling

First National Bank of Omaha

D
21 total complaints → stable

Larry H. Miller Group of Companies

B
21 total complaints ↑ rising

Markoff Law LLC

B
21 total complaints ↓ falling

If a collector is contacting you in Illinois

High-volume states still start with the federal record, then verify any state-law question with an official source.

  • Start with the densest Illinois names on the chart, then open each national record before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact - high-volume states see the same FDCPA clock. Validation letter
  • File with the CFPB first (public record + 15-day company reply), then check official Illinois AG channels if needed. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Illinois

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Illinois Resident

Illinois's dense filing book means the CFPB channel at consumerfinance.gov/complaint is usually the fastest public-record path (15-day company reply). Parallel options: the Illinois attorney general's consumer division and the state banking-and-finance regulator that may license collectors here. Open the CFPB complaint form.