What is the most common complaint against Mr. Cooper Group Inc.?

The most common issue consumers report about Mr. Cooper Group Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 457 complaints filed with the CFPB.

Are complaints against Mr. Cooper Group Inc. increasing or decreasing?

Complaints against Mr. Cooper Group Inc. are falling. The company received 41 complaints in the last 12 months, showing improvement over prior periods.

What is Mr. Cooper Group Inc.'s reputation grade?

Mr. Cooper Group Inc. has a reputation grade of F (score: 46.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Mr. Cooper Group Inc. respond to consumer complaints?

Mr. Cooper Group Inc. has a 100% timely response rate to CFPB complaints.

In how many states does Mr. Cooper Group Inc. operate?

Mr. Cooper Group Inc. has received CFPB complaints from consumers in 41 states, with the most complaints from California (72 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Mr. Cooper Group Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 41 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

180
Took or threatened to take negative or legal action

88
Written notification about debt

83
False statements or representation

73
Communication tactics

28
Threatened to contact someone or share information improperly

4

Data updated September 2026

CFPB complaint disposition

CCDB record mr-cooper-group-inc Mr. Cooper Group Inc.

Grade F · 457 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #299 · compose #4460

VOL 457
GRADE F
12MO 41
STATES 41
TIMELY 100%
ISSUE Attempts to collect debt n…
RANK #299
COMPOSE #4,460

Volume peers

Nearest volume peer: Cashcall, Inc. (456 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Mr. Cooper Group Inc.'s 457 CFPB complaints sit next to Cashcall, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

California is the plurality state for Mr. Cooper Group Inc. (15.8%)

Volume rank #299 and composite rank #4,460 diverge by 4,161 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: California 15.8%; Mid-band (15–30%) · 41 states with ≥1 filing
Seasonal peak: 2022-03 9.7%; 8–15% band · 3 filings
Divergent corpus ranks: #299 volume; #4,460 composite; Cleanest-composite ladder is 4,161 places worse than volume

How does Mr. Cooper Group Inc. compare to its peers?

How does Mr. Cooper Group Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Mr. Cooper Group Inc. National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

24%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-01 2026-01

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	180
Took or threatened to take negative or legal action	88
Written notification about debt	83
False statements or representation	73
Communication tactics	28
Threatened to contact someone or share information improperly	4
Electronic communications	1

Where do complaints against Mr. Cooper Group Inc. come from?

Mr. Cooper Group Inc.'s own per-state count, not a national baseline.

California

72
Florida

56
Texas

53
New York

38
New Mexico

34
Illinois

23
Georgia

20
Maryland

10

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Mr. Cooper Group Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 457.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.79381443298969%.

4 peers

Know your rights before responding to Mr. Cooper Group Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.