This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 697 complaints

Citizens Financial Group, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade C.

Complaints by issue type

What consumers report about Citizens Financial Group, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record citizens-financial-group-inc Citizens Financial Group, Inc.

Grade C · 697 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #201 · compose #57

  • VOL 697
  • GRADE C
  • 12MO 159
  • STATES 49
  • TIMELY 100%
  • DISPUTE 9%
  • ISSUE Attempts to collect debt n…
  • RANK #201
  • COMPOSE #57

Volume peers

Nearest volume peer: Client Services, Inc. (691 complaints)

Client Services, Inc.Client Services, Inc.691Revco Management, LLCRevco Management, LLC691Citizens Financial Group, Inc. (this)Citizens Financial Group, In…697Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY BranchRetrieval-Masters Creditors …707State Collection Service, Inc.State Collection Service, In…710
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Citizens Financial Group, Inc.'s 697 CFPB complaints sit next to Client Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 697 complaints break down

Every complaint issue type on record for Citizens Financial Group, Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
56.5/100
Citizens Financial Group, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
697
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
9%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Citizens Financial Group, Inc. spreads filings across 49 states - Pennsylvania leads at only 10.2%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Pennsylvania still leads at 10.2% across 49 states
Seasonal peak
2025-01 11.4%
8–15% band · 13 filings
Corpus ranks
#201 volume
#57 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Citizens Financial Group, Inc. compare to its peers?

How does CITIZENS FINANCIAL GROUP, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
CITIZENS FINANCIAL GROUP, INC. National average
Complaints (last 12 mo)lower is better
159
151
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
9%
12%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Citizens Financial Group, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 90%92%94%96%98%100%102% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Citizens Financial Group, Inc. vs. 9 similar-volume peers, by response speed and dispute rate Citizens Financial Group, Inc.Client Services, Inc.Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY BranchState Collection Service, Inc.Synerprise Consulting Services, Inc.Choice Recovery, Inc.NISSAN MOTOR ACCEPTANCE COMPANY LLCConsumer Portfolio Services, Inc.STERLING JEWELERS, INC.Southern Management Systems Inc.
Source: CFPB Consumer Complaint Database

Citizens Financial Group, Inc.'s complaint volume in context

Citizens Financial Group, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

697 Top 4% higher than 96% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Citizens Financial Group, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
282
Took or threatened to take negative or legal action
118
Written notification about debt
98
Communication tactics
68
False statements or representation
66
Cont'd attempts collect debt not owed
29
Disclosure verification of debt
18
Threatened to contact someone or share information improperly
7
Electronic communications
4
Taking/threatening an illegal action
4

Where do complaints against Citizens Financial Group, Inc. come from?

Citizens Financial Group, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Citizens Financial Group, Inc.

Across 49 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Citizens Financial Group, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 697.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.84472049689441%.

4 peers

Know your rights before responding to Citizens Financial Group, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.