What is the most common complaint against Citizens Financial Group, Inc.?

The most common issue consumers report about Citizens Financial Group, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 697 complaints filed with the CFPB.

Are complaints against Citizens Financial Group, Inc. increasing or decreasing?

Complaints against Citizens Financial Group, Inc. have been stable. The company received 159 complaints in the last 12 months.

What is Citizens Financial Group, Inc.'s reputation grade?

Citizens Financial Group, Inc. has a reputation grade of C (score: 56.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Citizens Financial Group, Inc. respond to consumer complaints?

Citizens Financial Group, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 9% of cases.

In how many states does Citizens Financial Group, Inc. operate?

Citizens Financial Group, Inc. has received CFPB complaints from consumers in 49 states, with the most complaints from Pennsylvania (71 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Citizens Financial Group, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

282
Took or threatened to take negative or legal action

118
Written notification about debt

98
Communication tactics

68
False statements or representation

66
Cont'd attempts collect debt not owed

29

Data updated September 2026

CFPB complaint disposition

CCDB record citizens-financial-group-inc Citizens Financial Group, Inc.

Grade C · 697 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #201 · compose #3063

VOL 697
GRADE C
12MO 159
STATES 49
TIMELY 100%
DISPUTE 9%
ISSUE Attempts to collect debt n…
RANK #201
COMPOSE #3,063

Volume peers

Nearest volume peer: Client Services, Inc. (691 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Citizens Financial Group, Inc.'s 697 CFPB complaints sit next to Client Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Citizens Financial Group, Inc. spreads filings across 49 states - Pennsylvania leads at only 10.2%

Despite a broad state map, Citizens Financial Group, Inc. still sits volume #201 against composite #3,063 - the two RankMaps diverge by 2,862 places. Corpus placement method.

Most-even geography: Lead state under 15%; Pennsylvania still leads at 10.2% across 49 states
Seasonal peak: 2025-01 11.4%; 8–15% band · 13 filings
Divergent corpus ranks: #201 volume; #3,063 composite; Cleanest-composite ladder is 2,862 places worse than volume

How does Citizens Financial Group, Inc. compare to its peers?

How does CITIZENS FINANCIAL GROUP, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

CITIZENS FINANCIAL GRO… National average

Complaints (last 12 mo)lower is better

159

151

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

12%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	282
Took or threatened to take negative or legal action	118
Written notification about debt	98
Communication tactics	68
False statements or representation	66
Cont'd attempts collect debt not owed	29
Disclosure verification of debt	18
Threatened to contact someone or share information improperly	7
Electronic communications	4
Taking/threatening an illegal action	4

Where do complaints against Citizens Financial Group, Inc. come from?

Citizens Financial Group, Inc.'s own per-state count, not a national baseline.

Pennsylvania

71
New York

63
Massachusetts

56
California

54
Florida

47
Texas

46
Georgia

39
Ohio

26

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Citizens Financial Group, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 697.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.84472049689441%.

4 peers

Know your rights before responding to Citizens Financial Group, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.