This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 377 complaints

First National Bank of Omaha - Debt Collector Complaint Profile

CFPB complaint profile across 39 states, reputation grade D.

Complaints by issue type

What consumers report about First National Bank of Omaha

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record first-national-bank-of-omaha First National Bank of Omaha

Grade D · 377 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #334 · compose #177

  • VOL 377
  • GRADE D
  • 12MO 101
  • STATES 39
  • TIMELY 100%
  • DISPUTE 22%
  • ISSUE Attempts to collect debt n…
  • RANK #334
  • COMPOSE #177

Volume peers

Nearest volume peer: Delbert Services (376 complaints)

Messerli & Kramer P.A.Messerli & Kramer P.A.373Delbert ServicesDelbert Services376Lloyd & McDaniel, PLCLloyd & McDaniel, PLC376First National Bank of Omaha (this)First National Bank of Omaha…377Sentry Recovery and Collections, Inc.Sentry Recovery and Collecti…380
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

First National Bank of Omaha's 377 CFPB complaints sit next to Delbert Services on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 377 complaints break down

Every complaint issue type on record for First National Bank of Omaha, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.3/100
First National Bank of Omaha

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
377
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
22%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

First National Bank of Omaha spreads filings across 39 states - Texas leads at only 12.7%

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Most-even geography
Lead state under 15%
Texas still leads at 12.7% across 39 states
Spike month
2018-10 15.8%
3 filings that month · spiky (≥15% of series)
Corpus ranks
#334 volume
#177 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does First National Bank of Omaha compare to its peers?

How does FIRST NATIONAL BANK OF OMAHA compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
FIRST NATIONAL BANK OF OMAHA National average
Complaints (last 12 mo)lower is better
101
0
268
Timely-response ratehigher is better
100%
95%
91%
Consumer-dispute ratelower is better
22%
24%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy First National Bank of Omaha a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 92%94%96%98%100%102% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) First National Bank of Omaha vs. 9 similar-volume peers, by response speed and dispute rate First National Bank of OmahaDelbert ServicesLloyd & McDaniel, PLCSentry Recovery and Collections, Inc.Messerli & Kramer P.A.The Best Service Co.,IncF.H. Cann & Associates, Inc.U.S. Collections West, Inc.American Profit Recovery, Inc., Marlborough, MA BranchGULF COAST COLLECTION BUREAU, INC.
Source: CFPB Consumer Complaint Database

First National Bank of Omaha's complaint volume in context

First National Bank of Omaha vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

377 Top 6% higher than 94% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. First National Bank of Omaha 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2016-03 2025-10

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
142
Took or threatened to take negative or legal action
80
Written notification about debt
50
Communication tactics
35
False statements or representation
27
Disclosure verification of debt
17
Cont'd attempts collect debt not owed
11
Taking/threatening an illegal action
8
Threatened to contact someone or share information improperly
3
Electronic communications
2

Where do complaints against First National Bank of Omaha come from?

First National Bank of Omaha's own per-state count, not a national baseline.

Top states by complaints against First National Bank of Omaha

Across 39 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for First National Bank of Omaha: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 377.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to First National Bank of Omaha: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.