This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,269 complaints

United Services Automobile Association - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Complaints by issue type

What consumers report about United Services Automobile Association

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record united-services-automobile-association United Services Automobile Association

Grade D · 1,269 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #129 · compose #246

  • VOL 1,269
  • GRADE D
  • 12MO 275
  • STATES 50
  • TIMELY 100%
  • DISPUTE 20%
  • ISSUE Attempts to collect debt n…
  • RANK #129
  • COMPOSE #246

Volume peers

Nearest volume peer: Firstsource Business Process Services, LLC (1,265 complaints)

United Revenue CorporationUnited Revenue Corporation1,251Williams & Fudge, IncWilliams & Fudge, Inc1,251Firstsource Business Process Services, LLCFirstsource Business Process…1,265United Services Automobile Association (this)United Services Automobile A…1,269Bridgecrest Acceptance CorporationBridgecrest Acceptance Corpo…1,304
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

United Services Automobile Association's 1,269 CFPB complaints sit next to Firstsource Business Process Services, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,269 complaints break down

Every complaint issue type on record for United Services Automobile Association, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
53.3/100
United Services Automobile Association

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,269
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
20%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

United Services Automobile Association spreads filings across 50 states - Texas leads at only 14.4%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Texas still leads at 14.4% across 50 states
Seasonal peak
2025-03 11.1%
8–15% band · 5 filings
Corpus ranks
#129 volume
#246 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does United Services Automobile Association compare to its peers?

How does UNITED SERVICES AUTOMOBILE ASSOCIATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
UNITED SERVICES AUTOMOBILE ASSOCIATION National average
Complaints (last 12 mo)lower is better
275
251
268
Timely-response ratehigher is better
100%
99%
91%
Consumer-dispute ratelower is better
20%
15%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy United Services Automobile Association a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) United Services Automobile Association vs. 8 similar-volume peers, by response speed and dispute rate United Services Automobile AssociationFirstsource Business Process Services, LLCUnited Revenue CorporationWilliams & Fudge, IncBridgecrest Acceptance CorporationTENET HEALTHCARE CORPORATIONContinental Services Group, Inc. d/b/a ConServeCNG FINANCIAL CORPORATIONFirstPoint Collection Resources
Source: CFPB Consumer Complaint Database

United Services Automobile Association's complaint volume in context

United Services Automobile Association vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,269 Top 2% higher than 98% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. United Services Automobile Association 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2023-06 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
549
Took or threatened to take negative or legal action
227
Written notification about debt
149
False statements or representation
119
Communication tactics
104
Cont'd attempts collect debt not owed
54
Disclosure verification of debt
30
Threatened to contact someone or share information improperly
17
Improper contact or sharing of info
15
Taking/threatening an illegal action
3

Where do complaints against United Services Automobile Association come from?

United Services Automobile Association's own per-state count, not a national baseline.

Top states by complaints against United Services Automobile Association

Across 50 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for United Services Automobile Association: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,269.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.91568296795953%.

4 peers

Know your rights before responding to United Services Automobile Association: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.