What is the most common complaint against United Services Automobile Association?

The most common issue consumers report about United Services Automobile Association is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,269 complaints filed with the CFPB.

Are complaints against United Services Automobile Association increasing or decreasing?

Complaints against United Services Automobile Association have been stable. The company received 275 complaints in the last 12 months.

What is United Services Automobile Association's reputation grade?

United Services Automobile Association has a reputation grade of D (score: 53.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does United Services Automobile Association respond to consumer complaints?

United Services Automobile Association has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.

In how many states does United Services Automobile Association operate?

United Services Automobile Association has received CFPB complaints from consumers in 50 states, with the most complaints from Texas (183 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

United Services Automobile Association - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

549
Took or threatened to take negative or legal action

227
Written notification about debt

149
False statements or representation

119
Communication tactics

104
Cont'd attempts collect debt not owed

54

Data updated September 2026

CFPB complaint disposition

CCDB record united-services-automobile-association United Services Automobile Association

Grade D · 1,269 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #129 · compose #3690

VOL 1,269
GRADE D
12MO 275
STATES 50
TIMELY 100%
DISPUTE 20%
ISSUE Attempts to collect debt n…
RANK #129
COMPOSE #3,690

Volume peers

Nearest volume peer: Firstsource Business Process Services, LLC (1,265 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

United Services Automobile Association's 1,269 CFPB complaints sit next to Firstsource Business Process Services, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

United Services Automobile Association spreads filings across 50 states - Texas leads at only 14.4%

Despite a broad state map, United Services Automobile Association still sits volume #129 against composite #3,690 - the two RankMaps diverge by 3,561 places. Corpus placement method.

Most-even geography: Lead state under 15%; Texas still leads at 14.4% across 50 states
Seasonal peak: 2025-03 11.1%; 8–15% band · 5 filings
Divergent corpus ranks: #129 volume; #3,690 composite; Cleanest-composite ladder is 3,561 places worse than volume

How does United Services Automobile Association compare to its peers?

How does UNITED SERVICES AUTOMOBILE ASSOCIATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

UNITED SERVICES AUTOMO… National average

Complaints (last 12 mo)lower is better

275

251

268

Timely-response ratehigher is better

100%

99%

91%

Consumer-dispute ratelower is better

20%

15%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-06 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	549
Took or threatened to take negative or legal action	227
Written notification about debt	149
False statements or representation	119
Communication tactics	104
Cont'd attempts collect debt not owed	54
Disclosure verification of debt	30
Threatened to contact someone or share information improperly	17
Improper contact or sharing of info	15
Taking/threatening an illegal action	3

Where do complaints against United Services Automobile Association come from?

United Services Automobile Association's own per-state count, not a national baseline.

Texas

183
Florida

180
Georgia

138
California

96
North Carolina

66
Virginia

54
South Carolina

42
Maryland

37

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for United Services Automobile Association: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,269.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.91568296795953%.

4 peers

Know your rights before responding to United Services Automobile Association: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.