What is the most common complaint against The Outsource Group, Inc?

The most common issue consumers report about The Outsource Group, Inc is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,183 complaints filed with the CFPB.

Are complaints against The Outsource Group, Inc increasing or decreasing?

Complaints against The Outsource Group, Inc are falling. The company received 117 complaints in the last 12 months, showing improvement over prior periods.

What is The Outsource Group, Inc's reputation grade?

The Outsource Group, Inc has a reputation grade of F (score: 45.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does The Outsource Group, Inc respond to consumer complaints?

The Outsource Group, Inc has a 100% timely response rate to CFPB complaints.

In how many states does The Outsource Group, Inc operate?

The Outsource Group, Inc has received CFPB complaints from consumers in 43 states, with the most complaints from Texas (212 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

The Outsource Group, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 43 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

534
Written notification about debt

306
Communication tactics

145
False statements or representation

118
Took or threatened to take negative or legal action

61
Threatened to contact someone or share information improperly

16

Data updated September 2026

CFPB complaint disposition

CCDB record the-outsource-group-inc The Outsource Group, Inc

Grade F · 1,183 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #135 · compose #4600

VOL 1,183
GRADE F
12MO 117
STATES 43
TIMELY 100%
ISSUE Attempts to collect debt n…
RANK #135
COMPOSE #4,600

Volume peers

Nearest volume peer: FirstPoint Collection Resources (1,173 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

The Outsource Group, Inc's 1,183 CFPB complaints sit next to FirstPoint Collection Resources on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Steady monthly series

Texas is the plurality state for The Outsource Group, Inc (17.9%)

Volume rank #135 and composite rank #4,600 diverge by 4,465 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 17.9%; Mid-band (15–30%) · 43 states with ≥1 filing
Even monthly load: Peak under 8%; Highest month 2025-07 at 6.9% (15 filings)
Divergent corpus ranks: #135 volume; #4,600 composite; Cleanest-composite ladder is 4,465 places worse than volume

How does The Outsource Group, Inc compare to its peers?

How does The Outsource Group, Inc compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

The Outsource Group, I… National average

Complaints (last 12 mo)lower is better

117

327

268

Timely-response ratehigher is better

100%

97%

91%

Consumer-dispute ratelower is better

22%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	534
Written notification about debt	306
Communication tactics	145
False statements or representation	118
Took or threatened to take negative or legal action	61
Threatened to contact someone or share information improperly	16
Electronic communications	3

Where do complaints against The Outsource Group, Inc come from?

The Outsource Group, Inc's own per-state count, not a national baseline.

Texas

212
Florida

202
North Carolina

121
California

83
South Carolina

66
Georgia

54
Virginia

54
Missouri

41

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for The Outsource Group, Inc: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,183.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to The Outsource Group, Inc: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.