This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 500 complaints

SLM Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 46 states, reputation grade C.

Complaints by issue type

What consumers report about SLM Corporation

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record slm-corporation SLM Corporation

Grade C · 500 CFPB filings · 100% timely · lead issue: Communication tactics · vol #274 · compose #61

  • VOL 500
  • GRADE C
  • 12MO 133
  • STATES 46
  • TIMELY 100%
  • DISPUTE 11%
  • ISSUE Communication tactics
  • RANK #274
  • COMPOSE #61

Volume peers

Nearest volume peer: First Data Corporation (502 complaints)

Bonneville Billing and CollectionsBonneville Billing and Colle…498SLM Corporation (this)SLM Corporation (this)500First Data CorporationFirst Data Corporation502Prince Parker & AssociatesPrince Parker & Associates502Ford Motor Credit Co.Ford Motor Credit Co.504
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

SLM Corporation's 500 CFPB complaints sit next to First Data Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 500 complaints break down

Every complaint issue type on record for SLM Corporation, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
56.5/100
SLM Corporation

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
500
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
11%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

SLM Corporation spreads filings across 46 states - New York leads at only 9.6%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
New York still leads at 9.6% across 46 states
Even monthly load
Peak under 8%
Highest month 2025-09 at 6.4% (140 filings)
Corpus ranks
#274 volume
#61 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does SLM Corporation compare to its peers?

How does SLM CORPORATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
SLM CORPORATION National average
Complaints (last 12 mo)lower is better
133
100
268
Timely-response ratehigher is better
100%
88%
91%
Consumer-dispute ratelower is better
11%
20%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy SLM Corporation a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 60%70%80%90%100%110% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) SLM Corporation vs. 9 similar-volume peers, by response speed and dispute rate SLM CorporationPrince Parker & AssociatesBonneville Billing and CollectionsFirst Data CorporationFORD MOTOR CREDIT CO.Jim Bottin Enterprises, IncFC HoldCo LLCNationwide Recovery Systems, LtdFirst Advantage LNS Inc.Focus Holding Company
Source: CFPB Consumer Complaint Database

SLM Corporation's complaint volume in context

SLM Corporation vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

500 Top 5% higher than 95% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. SLM Corporation 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Communication tactics
179
Attempts to collect debt not owed
130
Took or threatened to take negative or legal action
67
Written notification about debt
39
False statements or representation
36
Threatened to contact someone or share information improperly
27
Cont'd attempts collect debt not owed
7
Disclosure verification of debt
5
Improper contact or sharing of info
5
Taking/threatening an illegal action
4

Where do complaints against SLM Corporation come from?

SLM Corporation's own per-state count, not a national baseline.

Top states by complaints against SLM Corporation

Across 46 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for SLM Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 500.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to SLM Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.