What is the most common complaint against SLM Corporation?

The most common issue consumers report about SLM Corporation is "Communication tactics", specifically "Frequent or repeated calls". This is based on 500 complaints filed with the CFPB.

Are complaints against SLM Corporation increasing or decreasing?

Complaints against SLM Corporation have been stable. The company received 133 complaints in the last 12 months.

What is SLM Corporation's reputation grade?

SLM Corporation has a reputation grade of C (score: 56.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does SLM Corporation respond to consumer complaints?

SLM Corporation has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 11% of cases.

In how many states does SLM Corporation operate?

SLM Corporation has received CFPB complaints from consumers in 46 states, with the most complaints from New York (48 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

SLM Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 46 states, reputation grade C.

Compiled by PlainCollector

Communication tactics

179
Attempts to collect debt not owed

130
Took or threatened to take negative or legal action

67
Written notification about debt

39
False statements or representation

36
Threatened to contact someone or share information improperly

27

Data updated September 2026

CFPB complaint disposition

CCDB record slm-corporation SLM Corporation

Grade C · 500 CFPB filings · 100% timely · lead issue: Communication tactics · vol #274 · compose #3075

VOL 500
GRADE C
12MO 133
STATES 46
TIMELY 100%
DISPUTE 11%
ISSUE Communication tactics
RANK #274
COMPOSE #3,075

Volume peers

Nearest volume peer: First Data Corporation (502 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

SLM Corporation's 500 CFPB complaints sit next to First Data Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

SLM Corporation spreads filings across 46 states - New York leads at only 9.6%

Despite a broad state map, SLM Corporation still sits volume #274 against composite #3,075 - the two RankMaps diverge by 2,801 places. Corpus placement method.

Most-even geography: Lead state under 15%; New York still leads at 9.6% across 46 states
Even monthly load: Peak under 8%; Highest month 2025-09 at 6.4% (140 filings)
Divergent corpus ranks: #274 volume; #3,075 composite; Cleanest-composite ladder is 2,801 places worse than volume

How does SLM Corporation compare to its peers?

How does SLM CORPORATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

SLM CORPORATION National average

Complaints (last 12 mo)lower is better

133

100

268

Timely-response ratehigher is better

100%

88%

91%

Consumer-dispute ratelower is better

11%

20%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Communication tactics	179
Attempts to collect debt not owed	130
Took or threatened to take negative or legal action	67
Written notification about debt	39
False statements or representation	36
Threatened to contact someone or share information improperly	27
Cont'd attempts collect debt not owed	7
Disclosure verification of debt	5
Improper contact or sharing of info	5
Taking/threatening an illegal action	4

Where do complaints against SLM Corporation come from?

SLM Corporation's own per-state count, not a national baseline.

New York

48
Florida

47
Pennsylvania

40
California

35
Texas

30
Georgia

27
New Jersey

25
Maryland

22

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for SLM Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 500.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to SLM Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.