What is the most common complaint against Webster Bank, National Association?

The most common issue consumers report about Webster Bank, National Association is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 28 complaints filed with the CFPB.

Are complaints against Webster Bank, National Association increasing or decreasing?

Complaints against Webster Bank, National Association are rising. The company received 15 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Webster Bank, National Association's reputation grade?

Webster Bank, National Association has a reputation grade of B (score: 69.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Webster Bank, National Association respond to consumer complaints?

Webster Bank, National Association has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Webster Bank, National Association operate?

Webster Bank, National Association has received CFPB complaints from consumers in 13 states, with the most complaints from New York (6 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Webster Bank, National Association - Debt Collector Complaint Profile

CFPB complaint profile across 13 states, reputation grade B.

Compiled by PlainCollector

Took or threatened to take negative or legal action

15
Attempts to collect debt not owed

5
Communication tactics

2
Threatened to contact someone or share information improperly

2
Written notification about debt

1
False statements or representation

1

Data updated September 2026

CFPB complaint disposition

CCDB record webster-bank-national-association Webster Bank, National Association

Grade B · 28 CFPB filings · 100% timely · lead issue: Took or threatened to take negative or legal action · vol #1605 · compose #1421

VOL 28
GRADE B
12MO 15
STATES 13
TIMELY 100%
DISPUTE 0%
ISSUE Took or threatened to take…
RANK #1,605
COMPOSE #1,421

Volume peers

Nearest volume peer: Access Capital Services, Inc. (28 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Webster Bank, National Association's 28 CFPB complaints sit next to Access Capital Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

New York is the plurality state for Webster Bank, National Association (21.4%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state: New York 21.4%; Mid-band (15–30%) · 13 states with ≥1 filing
Spike month: 2018-08 15.8%; 6 filings that month · spiky (≥15% of series)
Corpus ranks: #1,605 volume; #1,421 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Webster Bank, National Association compare to its peers?

How does WEBSTER BANK, NATIONAL ASSOCIATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

WEBSTER BANK, NATIONAL… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

64%

91%

Consumer-dispute ratelower is better

18%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2017-09 2021-01

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	15
Attempts to collect debt not owed	5
Communication tactics	2
Threatened to contact someone or share information improperly	2
Written notification about debt	1
False statements or representation	1
Cont'd attempts collect debt not owed	1
Taking/threatening an illegal action	1

Where do complaints against Webster Bank, National Association come from?

Webster Bank, National Association's own per-state count, not a national baseline.

New York

6
California

4
Connecticut

4
Florida

3
Massachusetts

3
Arizona

1
Colorado

1
Illinois

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Webster Bank, National Association: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 28.

4 peers

Know your rights before responding to Webster Bank, National Association: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.