This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 646 complaints

Professional Finance Company, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 42 states, reputation grade D.

Complaints by issue type

What consumers report about Professional Finance Company, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record professional-finance-company-inc Professional Finance Company, Inc.

Grade D · 646 CFPB filings · 98% timely · lead issue: Attempts to collect debt not owed · vol #216 · compose #260

  • VOL 646
  • GRADE D
  • 12MO 67
  • STATES 42
  • TIMELY 98%
  • DISPUTE 19%
  • ISSUE Attempts to collect debt n…
  • RANK #216
  • COMPOSE #260

Volume peers

Nearest volume peer: Regional Management Corporation (645 complaints)

Hovg, LLCHovg, LLC642Harvard Collections, LLCHarvard Collections, LLC644Regional Management CorporationRegional Management Corporat…645Professional Finance Company, Inc. (this)Professional Finance Company…646Ecmc Group, Inc.Ecmc Group, Inc.648
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Professional Finance Company, Inc.'s 646 CFPB complaints sit next to Regional Management Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 646 complaints break down

Every complaint issue type on record for Professional Finance Company, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
53.1/100
Professional Finance Company, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
646
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
98%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
19%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

31.9% of Professional Finance Company, Inc.'s CFPB filings land in Colorado

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Colorado 31.9%
206 of 646 filings · 42 states touched
Spike month
2018-03 16.7%
2 filings that month · spiky (≥15% of series)
Corpus ranks
#216 volume
#260 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Professional Finance Company, Inc. compare to its peers?

How does Professional Finance Company, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Professional Finance Company, Inc. National average
Complaints (last 12 mo)lower is better
67
191
268
Timely-response ratehigher is better
98%
98%
91%
Consumer-dispute ratelower is better
19%
12%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Professional Finance Company, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 11 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 70%80%90%100%110% 10%15%20%25%30% Timely response rate (%) Dispute rate (%) Professional Finance Company, Inc. vs. 10 similar-volume peers, by response speed and dispute rate Professional Finance Company, Inc.Regional Management CorporationECMC GROUP, INC.Harvard Collections, LLCHOVG, LLCFIFTH THIRD FINANCIAL CORPORATIONNorthstar Location Services, LLCReliant Capital Solutions, LLCAMCOL Systems, Inc.Grant & WeberCapital Management Services, LP
Source: CFPB Consumer Complaint Database

Professional Finance Company, Inc.'s complaint volume in context

Professional Finance Company, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

646 Top 4% higher than 96% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Professional Finance Company, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2015-07 2025-12

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
223
Written notification about debt
126
False statements or representation
85
Cont'd attempts collect debt not owed
69
Took or threatened to take negative or legal action
53
Disclosure verification of debt
39
Communication tactics
26
Electronic communications
10
Threatened to contact someone or share information improperly
7
Improper contact or sharing of info
5

Where do complaints against Professional Finance Company, Inc. come from?

Professional Finance Company, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Professional Finance Company, Inc.

Across 42 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Professional Finance Company, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 646.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 98.4%.

4 peers

Know your rights before responding to Professional Finance Company, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.