State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0.1% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0.1% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 9

Sorted by most complaints

Webster Account Solutions LLC

B
3 total complaints ↓ falling

A & O Recovery Solutions, LLC

F
2 total complaints ↑ rising

Alchro Inc.

F
2 total complaints → stable

Asta Funding Inc.

D
2 total complaints ↓ falling

ATG Credit, LLC

D
2 total complaints ↓ falling

Accelerated Servicing Group LLC

F
2 total complaints ↓ falling

Accscient, LLC

F
2 total complaints → stable

Aqua Finance, Inc.

D
2 total complaints ↑ rising

Asset Management Outsourcing, Inc.

D
2 total complaints ↓ falling

Asset Maximization Group, Inc.

B
2 total complaints ↓ falling

Automated Collection Services, Inc.

D
2 total complaints ↓ falling

Ava Finance, Inc

F
2 total complaints ↑ rising

Bank of NEW York Mellon Corporation, the

D
2 total complaints ↓ falling

BMO Bank National Association

2 total complaints ↑ rising

Bendett & McHugh, P.C.

B
2 total complaints ↓ falling

Big Picture Loans, LLC

C
2 total complaints ↓ falling

Bison Recovery Group, Inc.

B
2 total complaints ↓ falling

Bonneville Billing and Collections

D
2 total complaints ↑ rising

Brennan & Clark, Ltd., LLC

D
2 total complaints ↓ falling

Cashcall, Inc.

D
2 total complaints ↓ falling

CBC Companies, Inc.

D
2 total complaints ↑ rising

CCF Intermediate Holdings LLC

F
2 total complaints ↑ rising

CNG Financial Corporation

D
2 total complaints → stable

Coast Professional, Inc.

D
2 total complaints ↓ falling

Collection Agency of the High Country,Inc

2 total complaints ↑ rising

Collections Unlimited of Texas Inc

D
2 total complaints ↓ falling

Corelogic Inc

C
2 total complaints → stable

CarMax, Inc.

C
2 total complaints ↑ rising

Ceannate

C
2 total complaints ↓ falling

Central States Recovery, Inc.

C
2 total complaints ↓ falling

Chime Financial Inc

D
2 total complaints ↑ rising

Climb Credit Inc.

D
2 total complaints ↑ rising

Community Health Investment Company, LLC.

D
2 total complaints ↓ falling

Compass Recovery Group, LLC

D
2 total complaints ↓ falling

Concord Resolution Inc (Closed)

F
2 total complaints ↓ falling

Concord Servicing Corporation

C
2 total complaints ↑ rising

Consolidated Recovery Group, LLC

D
2 total complaints ↓ falling

Constar Financial Services, LLC

D
2 total complaints ↓ falling

Continental Finance Company, LLC

C
2 total complaints ↑ rising

Credit Bureau Collection Services, Inc.

C
2 total complaints ↓ falling

Critical Resolution Mediation LLC

F
2 total complaints ↓ falling

D. Scott Carruthers

F
2 total complaints ↓ falling

DCN Holdings Inc.

F
2 total complaints ↓ falling

Debt Collectors International, Inc.

D
2 total complaints ↑ rising

Delta Outsource Group, Inc.

B
2 total complaints ↓ falling

Denefits LLC

F
2 total complaints ↑ rising

Donna A Daniels Law Offices PC

C
2 total complaints ↓ falling

Dyck-O'Neal, Inc.

D
2 total complaints ↓ falling

Early Warning Services, LLC

B
2 total complaints ↑ rising

Eastern Revenue, Inc.

D
2 total complaints → stable

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.