This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 1,393 complaints

Truist Financial Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 45 states, reputation grade F.

Complaints by issue type

What consumers report about Truist Financial Corporation

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record truist-financial-corporation Truist Financial Corporation

Grade F · 1,393 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #125 · compose #484

  • VOL 1,393
  • GRADE F
  • 12MO 569
  • STATES 45
  • TIMELY 99%
  • ISSUE Attempts to collect debt n…
  • RANK #125
  • COMPOSE #484

Volume peers

Nearest volume peer: First Credit Services Inc. (1,402 complaints)

Continental Services Group, Inc. d/b/a ConServeContinental Services Group, …1,344CNG Financial CorporationCNG Financial Corporation1,358Truist Financial Corporation (this)Truist Financial Corporation…1,393First Credit Services Inc.First Credit Services Inc.1,402Contract Callers IncContract Callers Inc1,423
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Truist Financial Corporation's 1,393 CFPB complaints sit next to First Credit Services Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1,393 complaints break down

Every complaint issue type on record for Truist Financial Corporation, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
45.8/100
Truist Financial Corporation

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
1,393
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Florida is the plurality state for Truist Financial Corporation (15.6%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Florida 15.6%
Mid-band (15–30%) · 45 states with ≥1 filing
Seasonal peak
2025-04 9.7%
8–15% band · 6 filings
Corpus ranks
#125 volume
#484 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Truist Financial Corporation compare to its peers?

How does TRUIST FINANCIAL CORPORATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
TRUIST FINANCIAL CORPORATION National average
Complaints (last 12 mo)lower is better
569
425
268
Timely-response ratehigher is better
99%
99%
91%
Consumer-dispute ratelower is better
0%
15%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Truist Financial Corporation a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 95%96%97%98%99%100%101% 0%10%20%30% Timely response rate (%) Dispute rate (%) Truist Financial Corporation vs. 10 similar-volume peers, by response speed and dispute rate First Credit Services Inc.CONTRACT CALLERS INCCNG FINANCIAL CORPORATIONContinental Services Group, Inc. d/b/a ConServeFranklin Collection Service, Inc.ACIMA CREDIT, LLCBridgecrest Acceptance CorporationThe Receivable Management Services LLCUNITED SERVICES AUTOMOBILE ASSOCIATIONFirstsource Business Process Services, LLC
Source: CFPB Consumer Complaint Database

Truist Financial Corporation's complaint volume in context

Truist Financial Corporation vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1,393 Top 2% higher than 98% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Truist Financial Corporation 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-03 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
586
Took or threatened to take negative or legal action
372
Written notification about debt
168
False statements or representation
161
Communication tactics
82
Threatened to contact someone or share information improperly
14
Electronic communications
10

Where do complaints against Truist Financial Corporation come from?

Truist Financial Corporation's own per-state count, not a national baseline.

Top states by complaints against Truist Financial Corporation

Across 45 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Truist Financial Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,393.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.18367346938776%.

4 peers

Know your rights before responding to Truist Financial Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.