What is the most common complaint against Truist Financial Corporation?

The most common issue consumers report about Truist Financial Corporation is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,393 complaints filed with the CFPB.

Are complaints against Truist Financial Corporation increasing or decreasing?

Complaints against Truist Financial Corporation are rising. The company received 569 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Truist Financial Corporation's reputation grade?

Truist Financial Corporation has a reputation grade of F (score: 45.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Truist Financial Corporation respond to consumer complaints?

Truist Financial Corporation has a 99% timely response rate to CFPB complaints.

In how many states does Truist Financial Corporation operate?

Truist Financial Corporation has received CFPB complaints from consumers in 45 states, with the most complaints from Florida (218 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Truist Financial Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 45 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

586
Took or threatened to take negative or legal action

372
Written notification about debt

168
False statements or representation

161
Communication tactics

82
Threatened to contact someone or share information improperly

14

Data updated September 2026

CFPB complaint disposition

CCDB record truist-financial-corporation Truist Financial Corporation

Grade F · 1,393 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #125 · compose #4548

VOL 1,393
GRADE F
12MO 569
STATES 45
TIMELY 99%
ISSUE Attempts to collect debt n…
RANK #125
COMPOSE #4,548

Volume peers

Nearest volume peer: First Credit Services Inc. (1,402 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Truist Financial Corporation's 1,393 CFPB complaints sit next to First Credit Services Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Florida is the plurality state for Truist Financial Corporation (15.6%)

Volume rank #125 and composite rank #4,548 diverge by 4,423 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Florida 15.6%; Mid-band (15–30%) · 45 states with ≥1 filing
Seasonal peak: 2025-04 9.7%; 8–15% band · 6 filings
Divergent corpus ranks: #125 volume; #4,548 composite; Cleanest-composite ladder is 4,423 places worse than volume

How does Truist Financial Corporation compare to its peers?

How does TRUIST FINANCIAL CORPORATION compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

TRUIST FINANCIAL CORPO… National average

Complaints (last 12 mo)lower is better

569

425

268

Timely-response ratehigher is better

99%

91%

Consumer-dispute ratelower is better

15%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	586
Took or threatened to take negative or legal action	372
Written notification about debt	168
False statements or representation	161
Communication tactics	82
Threatened to contact someone or share information improperly	14
Electronic communications	10

Where do complaints against Truist Financial Corporation come from?

Truist Financial Corporation's own per-state count, not a national baseline.

Florida

218
Texas

202
Georgia

157
North Carolina

125
California

84
Pennsylvania

57
Virginia

52
Maryland

47

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Truist Financial Corporation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1,393.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.18367346938776%.

4 peers

Know your rights before responding to Truist Financial Corporation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.