This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 187 complaints

Great Lakes - Debt Collector Complaint Profile

CFPB complaint profile across 39 states, reputation grade C.

Complaints by issue type

What consumers report about Great Lakes

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record great-lakes Great Lakes

Grade C · 187 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed

  • VOL 187
  • GRADE C
  • 12MO 0
  • STATES 39
  • TIMELY 99%
  • DISPUTE 9%
  • ISSUE Attempts to collect debt n…
  • RANK #571
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Goal Structured Solutions, LLC (187 complaints)

Delta Management Associates, Inc.Delta Management Associates,…186Goal Structured Solutions, LLCGoal Structured Solutions, L…187Great Lakes (this)Great Lakes (this)187Cawley & Bergmann, LLPCawley & Bergmann, LLP188Revenue Recovery CorporationRevenue Recovery Corporation188
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Great Lakes's 187 CFPB complaints sit next to Goal Structured Solutions, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 187 complaints break down

Every complaint issue type on record for Great Lakes, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
58.3/100
Great Lakes

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
187
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
9%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Great Lakes spreads filings across 39 states - Florida leads at only 11.8%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Florida still leads at 11.8% across 39 states
Seasonal peak
2025-10 9.5%
8–15% band · 11 filings
Corpus ranks
#571 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Great Lakes compare to its peers?

How does GREAT LAKES compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
GREAT LAKES National average
Complaints (last 12 mo)lower is better
0
100
268
Timely-response ratehigher is better
99%
98%
91%
Consumer-dispute ratelower is better
9%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Great Lakes a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 90%92%94%96%98%100% 5%10%15%20%25%30% Timely response rate (%) Dispute rate (%) Great Lakes vs. 7 similar-volume peers, by response speed and dispute rate Great LakesRevenue Recovery CorporationCawley & Bergmann, LLPDelta Management Associates, Inc.Levy & Associates, LLCNational Commercial Services, IncGalaxy Capital Acquisitions, LLCLove, Beal & Nixon, P.C.
Source: CFPB Consumer Complaint Database

Great Lakes's complaint volume in context

Great Lakes vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

187 Top 11% higher than 89% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). This entry sits in this band. 200–220: 536 collectors (10%). Above this entry. Great Lakes 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-03 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
46
Written notification about debt
32
False statements or representation
28
Disclosure verification of debt
22
Communication tactics
19
Cont'd attempts collect debt not owed
18
Took or threatened to take negative or legal action
6
Threatened to contact someone or share information improperly
6
Improper contact or sharing of info
6
Taking/threatening an illegal action
4

Where do complaints against Great Lakes come from?

Great Lakes's own per-state count, not a national baseline.

Top states by complaints against Great Lakes

Across 39 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Great Lakes: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 187.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.46524064171123%.

4 peers

Know your rights before responding to Great Lakes: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.