What is the most common complaint against Great Lakes?

The most common issue consumers report about Great Lakes is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 187 complaints filed with the CFPB.

Are complaints against Great Lakes increasing or decreasing?

Complaints against Great Lakes are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Great Lakes's reputation grade?

Great Lakes has a reputation grade of C (score: 58.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Great Lakes respond to consumer complaints?

Great Lakes has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 9% of cases.

In how many states does Great Lakes operate?

Great Lakes has received CFPB complaints from consumers in 39 states, with the most complaints from Florida (22 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Great Lakes - Debt Collector Complaint Profile

CFPB complaint profile across 39 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

46
Written notification about debt

32
False statements or representation

28
Disclosure verification of debt

22
Communication tactics

19
Cont'd attempts collect debt not owed

18

Data updated September 2026

CFPB complaint disposition

CCDB record great-lakes Great Lakes

Grade C · 187 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #571 · compose #2635

VOL 187
GRADE C
12MO 0
STATES 39
TIMELY 99%
DISPUTE 9%
ISSUE Attempts to collect debt n…
RANK #571
COMPOSE #2,635

Volume peers

Nearest volume peer: Goal Structured Solutions, LLC (187 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Great Lakes's 187 CFPB complaints sit next to Goal Structured Solutions, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Great Lakes spreads filings across 39 states - Florida leads at only 11.8%

Despite a broad state map, Great Lakes still sits volume #571 against composite #2,635 - the two RankMaps diverge by 2,064 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 11.8% across 39 states
Seasonal peak: 2025-10 9.5%; 8–15% band · 11 filings
Divergent corpus ranks: #571 volume; #2,635 composite; Cleanest-composite ladder is 2,064 places worse than volume

How does Great Lakes compare to its peers?

How does GREAT LAKES compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

GREAT LAKES National average

Complaints (last 12 mo)lower is better

100

268

Timely-response ratehigher is better

99%

98%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	46
Written notification about debt	32
False statements or representation	28
Disclosure verification of debt	22
Communication tactics	19
Cont'd attempts collect debt not owed	18
Took or threatened to take negative or legal action	6
Threatened to contact someone or share information improperly	6
Improper contact or sharing of info	6
Taking/threatening an illegal action	4

Where do complaints against Great Lakes come from?

Great Lakes's own per-state count, not a national baseline.

Florida

22
California

18
Illinois

11
Michigan

11
Georgia

9
New York

9
Ohio

9
South Carolina

9

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Great Lakes: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 187.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.46524064171123%.

4 peers

Know your rights before responding to Great Lakes: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.