This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 169 complaints

Glass Mountain Capital, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 40 states, reputation grade D.

Complaints by issue type

What consumers report about Glass Mountain Capital, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record glass-mountain-capital-llc Glass Mountain Capital, LLC

Grade D · 169 CFPB filings · 94% timely · lead issue: Communication tactics

  • VOL 169
  • GRADE D
  • 12MO 0
  • STATES 40
  • TIMELY 94%
  • DISPUTE 16%
  • ISSUE Communication tactics
  • RANK #613
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: BMO Bank National Association (169 complaints)

BMO Bank National AssociationBMO Bank National Association169LoanCare, LLCLoanCare, LLC169Glass Mountain Capital, LLC (this)Glass Mountain Capital, LLC …169Carrington Mortgage Services, LLCCarrington Mortgage Services…170MNE Services, IncMNE Services, Inc170
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Glass Mountain Capital, LLC's 169 CFPB complaints sit next to BMO Bank National Association on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 169 complaints break down

Every complaint issue type on record for Glass Mountain Capital, LLC, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
55.1/100
Glass Mountain Capital, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
169
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
94%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
16%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Glass Mountain Capital, LLC spreads filings across 40 states - Texas leads at only 14.2%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Texas still leads at 14.2% across 40 states
Seasonal peak
2024-05 13.5%
8–15% band · 5 filings
Corpus ranks
#613 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Glass Mountain Capital, LLC compare to its peers?

How does Glass Mountain Capital, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Glass Mountain Capital, LLC National average
Complaints (last 12 mo)lower is better
0
57
268
Timely-response ratehigher is better
94%
0%
91%
Consumer-dispute ratelower is better
16%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Glass Mountain Capital, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 50%60%70%80%90%100%110% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Glass Mountain Capital, LLC vs. 8 similar-volume peers, by response speed and dispute rate Glass Mountain Capital, LLCLoanCare, LLCMNE Services, IncCOLLECTECH DIVERSIFIED, INC.CARRINGTON MORTGAGE SERVICES, LLCFay Servicing, LLCRenton Collections Inc.United Consumers IncProfessional Medical Management, Inc.
Source: CFPB Consumer Complaint Database

Glass Mountain Capital, LLC's complaint volume in context

Glass Mountain Capital, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

169 Top 11% higher than 89% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). This entry sits in this band. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Glass Mountain Capital, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2021-08 2025-10

Issue Detail Breakdown

Issue Complaints
Communication tactics
54
Attempts to collect debt not owed
36
Written notification about debt
19
Cont'd attempts collect debt not owed
17
Electronic communications
12
False statements or representation
9
Disclosure verification of debt
7
Improper contact or sharing of info
6
Took or threatened to take negative or legal action
4
Threatened to contact someone or share information improperly
4

Where do complaints against Glass Mountain Capital, LLC come from?

Glass Mountain Capital, LLC's own per-state count, not a national baseline.

Top states by complaints against Glass Mountain Capital, LLC

Across 40 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Glass Mountain Capital, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 169.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 94.0828402366864%.

4 peers

Know your rights before responding to Glass Mountain Capital, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.