This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 152 complaints

Caliber Home Loans, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade D.

Complaints by issue type

What consumers report about Caliber Home Loans, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record caliber-home-loans-inc Caliber Home Loans, Inc.

Grade D · 152 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed

  • VOL 152
  • GRADE D
  • 12MO 0
  • STATES 32
  • TIMELY 100%
  • DISPUTE 40%
  • ISSUE Attempts to collect debt n…
  • RANK #653
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Forest Recovery Services LLC (152 complaints)

Forest Recovery Services LLCForest Recovery Services LLC152Orions Management Group, LLCOrions Management Group, LLC152Stoneleigh Recovery Associates, LLCStoneleigh Recovery Associat…152Suburban Credit CorporationSuburban Credit Corporation152Caliber Home Loans, Inc. (this)Caliber Home Loans, Inc. (th…152
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Caliber Home Loans, Inc.'s 152 CFPB complaints sit next to Forest Recovery Services LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 152 complaints break down

Every complaint issue type on record for Caliber Home Loans, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
51.2/100
Caliber Home Loans, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
152
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
40%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Spiky monthly series

Michigan is the plurality state for Caliber Home Loans, Inc. (17.8%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state
Michigan 17.8%
Mid-band (15–30%) · 32 states with ≥1 filing
Spike month
2020-06 15.4%
2 filings that month · spiky (≥15% of series)
Corpus ranks
#653 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Caliber Home Loans, Inc. compare to its peers?

How does Caliber Home Loans, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Caliber Home Loans, Inc. National average
Complaints (last 12 mo)lower is better
0
58
268
Timely-response ratehigher is better
100%
98%
91%
Consumer-dispute ratelower is better
40%
25%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Caliber Home Loans, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100%120% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Caliber Home Loans, Inc. vs. 9 similar-volume peers, by response speed and dispute rate Caliber Home Loans, Inc.Forest Recovery Services LLCOrions Management Group, LLCSTONELEIGH RECOVERY ASSOCIATES, LLCSuburban Credit CorporationWorldwide Processing Group, LLCEVERGREEN PROFESSIONAL RECOVERIES, INC.TriVerity, Inc.Global Trust Management LLCD. SCOTT CARRUTHERS
Source: CFPB Consumer Complaint Database

Caliber Home Loans, Inc.'s complaint volume in context

Caliber Home Loans, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

152 Top 12% higher than 88% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). This entry sits in this band. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Caliber Home Loans, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2020-06 2022-10

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
51
Cont'd attempts collect debt not owed
23
Written notification about debt
19
Disclosure verification of debt
19
Took or threatened to take negative or legal action
13
Communication tactics
10
False statements or representation
8
Taking/threatening an illegal action
5
Improper contact or sharing of info
4

Where do complaints against Caliber Home Loans, Inc. come from?

Caliber Home Loans, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Caliber Home Loans, Inc.

Across 32 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Caliber Home Loans, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 152.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to Caliber Home Loans, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.