What is the most common complaint against Keycorp?

The most common issue consumers report about Keycorp is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 262 complaints filed with the CFPB.

Are complaints against Keycorp increasing or decreasing?

Complaints against Keycorp are falling. The company received 27 complaints in the last 12 months, showing improvement over prior periods.

What is Keycorp's reputation grade?

Keycorp has a reputation grade of D (score: 53.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Keycorp respond to consumer complaints?

Keycorp has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 24% of cases.

In how many states does Keycorp operate?

Keycorp has received CFPB complaints from consumers in 30 states, with the most complaints from New York (52 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Keycorp - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

84
Communication tactics

41
Took or threatened to take negative or legal action

35
False statements or representation

30
Written notification about debt

24
Cont'd attempts collect debt not owed

19

Data updated September 2026

CFPB complaint disposition

CCDB record keycorp Keycorp

Grade D · 262 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #437 · compose #3629

VOL 262
GRADE D
12MO 27
STATES 30
TIMELY 100%
DISPUTE 24%
ISSUE Attempts to collect debt n…
RANK #437
COMPOSE #3,629

Volume peers

Nearest volume peer: 1st Franklin Financial Corporation (262 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Keycorp's 262 CFPB complaints sit next to 1st Franklin Financial Corporation on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

New York is the plurality state for Keycorp (19.8%)

Volume rank #437 and composite rank #3,629 diverge by 3,192 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: New York 19.8%; Mid-band (15–30%) · 30 states with ≥1 filing
Seasonal peak: 2015-05 12.5%; 8–15% band · 2 filings
Divergent corpus ranks: #437 volume; #3,629 composite; Cleanest-composite ladder is 3,192 places worse than volume

How does Keycorp compare to its peers?

How does KEYCORP compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

KEYCORP National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

98%

91%

Consumer-dispute ratelower is better

24%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-02 2017-12

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	84
Communication tactics	41
Took or threatened to take negative or legal action	35
False statements or representation	30
Written notification about debt	24
Cont'd attempts collect debt not owed	19
Disclosure verification of debt	16
Improper contact or sharing of info	8
Threatened to contact someone or share information improperly	2
Taking/threatening an illegal action	2

Where do complaints against Keycorp come from?

Keycorp's own per-state count, not a national baseline.

New York

52
Ohio

40
New Jersey

25
Washington

18
Florida

15
California

13
Oregon

13
Pennsylvania

12

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Keycorp: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 262.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.609375%.

4 peers

Know your rights before responding to Keycorp: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.