State complaint profile

Debt collection complaints in Massachusetts

13,646 CFPB complaints filed against 924 debt collectors active in Massachusetts.

Complaints
13,646
Collectors
924
Top collector
Portfolio Recovery Associates, LLC

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Massachusetts at a glance

Massachusetts consumers have filed 13,646 CFPB debt-collection complaints against 924 collectors.

13,646
CFPB complaints filed
924
collectors active here
#1
most-complained: Portfolio Recovery Associates, LLC

State-of-residence is the consumer's address at filing, not the collector's. A complaint is a consumer filing, not a proven violation.

Insights: Debt Collection in Massachusetts

Massachusetts filings are dispersed: the top three collectors hold only 0% of 13,646 complaints.

Mid-volume states still host national debt buyers with rising recent filings. Read the concentration chart against the peer states before treating the #1 name as structural.

The collector with the most complaints from Massachusetts residents in this extract is Portfolio Recovery Associates, LLC (0% of filings sit in the top three names). A complaint is a consumer filing, not a proven violation.

Active Debt Collectors - Page 13

Sorted by most complaints

Cornerstone Resolution Group, Inc.

C
1 total complaints ↓ falling

California Business Bureau, Inc.

F
1 total complaints ↓ falling

Camino Financial Inc.

F
1 total complaints ↑ rising

Capital Link Management, LLC

F
1 total complaints ↓ falling

Capital Recovery, LLC (Closed)

F
1 total complaints ↓ falling

Capstone Credit & Collection, LLC.

C
1 total complaints → stable

Capture Financial, LLC

B
1 total complaints ↓ falling

Cascade CISS Holdings, LLC

D
1 total complaints ↑ rising

Cawley & Bergmann, LLP

D
1 total complaints ↓ falling

Central Research Inc

D
1 total complaints ↑ rising

Centric Asset Management Inc

B
1 total complaints ↓ falling

Certegy Holdings, LLC

D
1 total complaints ↓ falling

Certified Services, Inc.

B
1 total complaints ↓ falling

Chaplain Financial Services LLC

F
1 total complaints ↓ falling

Citi Management Group, LLC

F
1 total complaints ↓ falling

Clasp Group, Inc.

B
1 total complaints ↑ rising

Clear Debt Solutions, LLC

F
1 total complaints ↓ falling

Clear Recovery, Inc.

C
1 total complaints ↓ falling

ClearOne Advantage, LLC

D
1 total complaints → stable

Coastal Custom Mortgage, Inc.

1 total complaints ↑ rising

Collection Information Bureau, Inc.

D
1 total complaints ↓ falling

Collection Management Services, Inc.

D
1 total complaints → stable

Collection Services, Inc.

C
1 total complaints ↓ falling

Collection Technology Incorporated

C
1 total complaints ↓ falling

Collection at Law, Inc. A.P.C.

C
1 total complaints → stable

Collections Acquisition Company, Inc.

F
1 total complaints ↓ falling

College Assist

A
1 total complaints ↓ falling

Complete Credit Solutions, Inc.

D
1 total complaints → stable

Computer Credit, Inc.

C
1 total complaints ↓ falling

Consolidated Management Group, LLC

D
1 total complaints ↓ falling

Consumer Adjustment Company Incorporated

D
1 total complaints → stable

Consumer Education Services, Inc.

C
1 total complaints ↓ falling

Consumer Financial Debt Services, LLC

F
1 total complaints ↓ falling

Continental Credit Control

D
1 total complaints ↓ falling

Convergys

C
1 total complaints ↓ falling

Cooper Hoffman Klein Associates

D
1 total complaints ↓ falling

Cornerstone Mitigation

F
1 total complaints ↓ falling

Credee Corporation

B
1 total complaints ↑ rising

Credit Adjustments Inc

D
1 total complaints ↓ falling

Credit Karma, LLC

B
1 total complaints ↑ rising

Credit Service Company, INC

D
1 total complaints ↓ falling

Creditly Corp.

A
1 total complaints ↓ falling

Creditor's Collection Service, Inc.

C
1 total complaints ↓ falling

CrossCountry Mortgage LLC

C
1 total complaints ↑ rising

Curtwright & Klein, LLC

B
1 total complaints ↓ falling

D.B.F. Collection Corp.

F
1 total complaints ↓ falling

DCI Credit Services, Inc.

F
1 total complaints ↓ falling

Debtwebex, LLC

F
1 total complaints ↓ falling

DFC Global Corp.

D
1 total complaints ↓ falling

Douglas, Knight & Associates, Inc.

B
1 total complaints ↓ falling

If a collector is contacting you in Massachusetts

Start with the federal complaint record, then verify any state-law question with an official source.

  • Check the collector's national record and grade before you respond or pay. Browse rankings
  • Demand written debt validation within 30 days of first contact. Validation letter
  • Use the CFPB complaint process and check official Massachusetts resources for state-specific options. Your rights

Complaint volume reflects consumer filings, not collector misconduct or a legal conclusion. This is not legal advice.

Read our methodology - how this data is sourced, computed, and verified.

Read with Massachusetts

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Filing a Complaint as a Massachusetts Resident

Three parallel channels apply in Massachusetts: the CFPB complaint form (powers this dataset), the Massachusetts attorney general's consumer protection division, and the state banking-and-finance regulator. Prefer the CFPB first for a public record and required company response within 15 days. Open the CFPB complaint form.