What is the most common complaint against Collection Information Bureau, Inc.?

The most common issue consumers report about Collection Information Bureau, Inc. is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 287 complaints filed with the CFPB.

Are complaints against Collection Information Bureau, Inc. increasing or decreasing?

Complaints against Collection Information Bureau, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Collection Information Bureau, Inc.'s reputation grade?

Collection Information Bureau, Inc. has a reputation grade of D (score: 49.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Collection Information Bureau, Inc. respond to consumer complaints?

Collection Information Bureau, Inc. has a 94% timely response rate to CFPB complaints. Consumers disputed the company's response in 31% of cases.

In how many states does Collection Information Bureau, Inc. operate?

Collection Information Bureau, Inc. has received CFPB complaints from consumers in 19 states, with the most complaints from Florida (244 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Collection Information Bureau, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 19 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

91
Cont'd attempts collect debt not owed

71
Written notification about debt

54
Disclosure verification of debt

40
Communication tactics

15
Took or threatened to take negative or legal action

6

Data updated September 2026

CFPB complaint disposition

CCDB record collection-information-bureau-inc Collection Information Bureau, Inc.

Grade D · 287 CFPB filings · 94% timely · lead issue: Attempts to collect debt not owed · vol #409 · compose #4164

VOL 287
GRADE D
12MO 0
STATES 19
TIMELY 94%
DISPUTE 31%
ISSUE Attempts to collect debt n…
RANK #409
COMPOSE #4,164

Volume peers

Nearest volume peer: Remex, Inc. (287 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Collection Information Bureau, Inc.'s 287 CFPB complaints sit next to Remex, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

85.0% of Collection Information Bureau, Inc.'s CFPB filings land in Florida

High volume does not equal a clean composite: Collection Information Bureau, Inc. is volume #409 but composite #4,164, while Florida dominates the geography. Corpus placement method.

Dominant state: Florida 85.0%; 244 of 287 filings · 19 states touched
Seasonal peak: 2016-04 9.5%; 8–15% band · 2 filings
Divergent corpus ranks: #409 volume; #4,164 composite; Cleanest-composite ladder is 3,755 places worse than volume

How does Collection Information Bureau, Inc. compare to its peers?

How does Collection Information Bureau, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Collection Information… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

94%

99%

91%

Consumer-dispute ratelower is better

31%

20%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-04 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	91
Cont'd attempts collect debt not owed	71
Written notification about debt	54
Disclosure verification of debt	40
Communication tactics	15
Took or threatened to take negative or legal action	6
False statements or representation	6
Improper contact or sharing of info	2
Threatened to contact someone or share information improperly	1
Taking/threatening an illegal action	1

Where do complaints against Collection Information Bureau, Inc. come from?

Collection Information Bureau, Inc.'s own per-state count, not a national baseline.

Florida

244
Georgia

10
California

3
Illinois

3
New York

3
Alabama

2
Louisiana

2
North Carolina

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Collection Information Bureau, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 287.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 94.07665505226481%.

4 peers

Know your rights before responding to Collection Information Bureau, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.