This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 287 complaints

Collection Information Bureau, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 19 states, reputation grade D.

Complaints by issue type

What consumers report about Collection Information Bureau, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record collection-information-bureau-inc Collection Information Bureau, Inc.

Grade D · 287 CFPB filings · 94% timely · lead issue: Attempts to collect debt not owed · vol #409 · compose #396

  • VOL 287
  • GRADE D
  • 12MO 0
  • STATES 19
  • TIMELY 94%
  • DISPUTE 31%
  • ISSUE Attempts to collect debt n…
  • RANK #409
  • COMPOSE #396

Volume peers

Nearest volume peer: Remex, Inc. (287 complaints)

M&T Bank CorporationM&T Bank Corporation285Receivables Management CorporationReceivables Management Corpo…286Remex, Inc.Remex, Inc.287Collection Information Bureau, Inc. (this)Collection Information Burea…287Webcollex, LLCWebcollex, LLC289
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Collection Information Bureau, Inc.'s 287 CFPB complaints sit next to Remex, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 287 complaints break down

Every complaint issue type on record for Collection Information Bureau, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
49.8/100
Collection Information Bureau, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
287
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
94%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
31%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

85.0% of Collection Information Bureau, Inc.'s CFPB filings land in Florida

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Florida 85.0%
244 of 287 filings · 19 states touched
Seasonal peak
2016-04 9.5%
8–15% band · 2 filings
Corpus ranks
#409 volume
#396 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Collection Information Bureau, Inc. compare to its peers?

How does Collection Information Bureau, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Collection Information Bureau, Inc. National average
Complaints (last 12 mo)lower is better
0
24
268
Timely-response ratehigher is better
94%
99%
91%
Consumer-dispute ratelower is better
31%
20%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Collection Information Bureau, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 80%85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Collection Information Bureau, Inc. vs. 9 similar-volume peers, by response speed and dispute rate Collection Information Bureau, Inc.Remex, Inc.Receivables Management CorporationWebcollex, LLCM&T BANK CORPORATIONN.A.R., Inc.Perfection CollectionByrider Franchising, LLCProfessional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO BranchHUNTINGTON NATIONAL BANK, THE
Source: CFPB Consumer Complaint Database

Collection Information Bureau, Inc.'s complaint volume in context

Collection Information Bureau, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

287 Top 8% higher than 92% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Collection Information Bureau, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2016-04 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
91
Cont'd attempts collect debt not owed
71
Written notification about debt
54
Disclosure verification of debt
40
Communication tactics
15
Took or threatened to take negative or legal action
6
False statements or representation
6
Improper contact or sharing of info
2
Threatened to contact someone or share information improperly
1
Taking/threatening an illegal action
1

Where do complaints against Collection Information Bureau, Inc. come from?

Collection Information Bureau, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Collection Information Bureau, Inc.

Across 19 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Collection Information Bureau, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 287.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 94.07665505226481%.

4 peers

Know your rights before responding to Collection Information Bureau, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.