This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 408 complaints

California Business Bureau, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 23 states, reputation grade F.

Complaints by issue type

What consumers report about California Business Bureau, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record california-business-bureau-inc California Business Bureau, Inc.

Grade F · 408 CFPB filings · 87% timely · lead issue: Attempts to collect debt not owed · vol #318 · compose #433

  • VOL 408
  • GRADE F
  • 12MO 9
  • STATES 23
  • TIMELY 87%
  • DISPUTE 26%
  • ISSUE Attempts to collect debt n…
  • RANK #318
  • COMPOSE #433

Volume peers

Nearest volume peer: Simon's Agency, Inc. (407 complaints)

Rozlin Financial Group, Inc.Rozlin Financial Group, Inc.403Specialized Loan Servicing Holdings LLCSpecialized Loan Servicing H…403Simon's Agency, Inc.Simon's Agency, Inc.407California Business Bureau, Inc. (this)California Business Bureau, …408Fidelity National Information Services, Inc. (FNIS)Fidelity National Informatio…410
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

California Business Bureau, Inc.'s 408 CFPB complaints sit next to Simon's Agency, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 408 complaints break down

Every complaint issue type on record for California Business Bureau, Inc., not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
48.0/100
California Business Bureau, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
408
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
87%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
26%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

87.5% of California Business Bureau, Inc.'s CFPB filings land in California

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
California 87.5%
357 of 408 filings · 23 states touched
Even monthly load
Peak under 8%
Highest month 2025-12 at 7.1% (33 filings)
Corpus ranks
#318 volume
#433 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does California Business Bureau, Inc. compare to its peers?

How does California Business Bureau, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
California Business Bureau, Inc. National average
Complaints (last 12 mo)lower is better
9
26
268
Timely-response ratehigher is better
87%
90%
91%
Consumer-dispute ratelower is better
26%
37%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy California Business Bureau, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 75%80%85%90%95%100%105% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) California Business Bureau, Inc. vs. 9 similar-volume peers, by response speed and dispute rate California Business Bureau, Inc.Simon's Agency, Inc.Fidelity National Information Services, Inc. (FNIS)Rozlin Financial Group, Inc.Specialized Loan Servicing Holdings LLCPlusFour, IncNorthland Group IncUSCB CorporationHunt & HenriquesNational Collection Systems, Inc.
Source: CFPB Consumer Complaint Database

California Business Bureau, Inc.'s complaint volume in context

California Business Bureau, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

408 Top 6% higher than 94% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. California Business Bureau, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
118
Written notification about debt
62
Cont'd attempts collect debt not owed
58
False statements or representation
51
Disclosure verification of debt
39
Took or threatened to take negative or legal action
32
Communication tactics
32
Threatened to contact someone or share information improperly
8
Improper contact or sharing of info
5
Taking/threatening an illegal action
3

Where do complaints against California Business Bureau, Inc. come from?

California Business Bureau, Inc.'s own per-state count, not a national baseline.

Top states by complaints against California Business Bureau, Inc.

Across 23 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for California Business Bureau, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 408.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 87.1604938271605%.

4 peers

Know your rights before responding to California Business Bureau, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.