What is the most common complaint against Convergys?

The most common issue consumers report about Convergys is "Communication tactics", specifically "Frequent or repeated calls". This is based on 42 complaints filed with the CFPB.

Are complaints against Convergys increasing or decreasing?

Complaints against Convergys are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.

What is Convergys's reputation grade?

Convergys has a reputation grade of C (score: 57.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Convergys respond to consumer complaints?

Convergys has a 78% timely response rate to CFPB complaints. Consumers disputed the company's response in 3% of cases.

In how many states does Convergys operate?

Convergys has received CFPB complaints from consumers in 22 states, with the most complaints from Florida (5 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Convergys - Debt Collector Complaint Profile

CFPB complaint profile across 22 states, reputation grade C.

Compiled by PlainCollector

Communication tactics

16
Cont'd attempts collect debt not owed

11
Disclosure verification of debt

5
Attempts to collect debt not owed

4
Improper contact or sharing of info

2
Took or threatened to take negative or legal action

1

Data updated September 2026

CFPB complaint disposition

CCDB record convergys Convergys

Grade C · 42 CFPB filings · 78% timely · lead issue: Communication tactics · vol #1313 · compose #2871

VOL 42
GRADE C
12MO 1
STATES 22
TIMELY 78%
DISPUTE 3%
ISSUE Communication tactics
RANK #1,313
COMPOSE #2,871

Volume peers

Nearest volume peer: Brown’s New Credit Bureau Inc. (42 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Convergys's 42 CFPB complaints sit next to Brown’s New Credit Bureau Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Convergys spreads filings across 22 states - Florida leads at only 11.9%

Despite a broad state map, Convergys still sits volume #1,313 against composite #2,871 - the two RankMaps diverge by 1,558 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 11.9% across 22 states
Seasonal peak: 2025-01 13.0%; 8–15% band · 7 filings
Divergent corpus ranks: #1,313 volume; #2,871 composite; Cleanest-composite ladder is 1,558 places worse than volume

How does Convergys compare to its peers?

How does Convergys compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Convergys National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

78%

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-09 2026-03

Issue Detail Breakdown

Issue	Complaints
Communication tactics	16
Cont'd attempts collect debt not owed	11
Disclosure verification of debt	5
Attempts to collect debt not owed	4
Improper contact or sharing of info	2
Took or threatened to take negative or legal action	1
False statements or representation	1
Threatened to contact someone or share information improperly	1
Taking/threatening an illegal action	1

Where do complaints against Convergys come from?

Convergys's own per-state count, not a national baseline.

Florida

5
Ohio

4
Tennessee

4
California

3
New York

3
Virginia

3
Illinois

2
New Mexico

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Convergys: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 42.

4 peers

Know your rights before responding to Convergys: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.