What is the most common complaint against Collection Management Services, Inc.?

The most common issue consumers report about Collection Management Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 49 complaints filed with the CFPB.

Are complaints against Collection Management Services, Inc. increasing or decreasing?

Complaints against Collection Management Services, Inc. have been stable. The company received 13 complaints in the last 12 months.

What is Collection Management Services, Inc.'s reputation grade?

Collection Management Services, Inc. has a reputation grade of D (score: 54.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Collection Management Services, Inc. respond to consumer complaints?

Collection Management Services, Inc. has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.

In how many states does Collection Management Services, Inc. operate?

Collection Management Services, Inc. has received CFPB complaints from consumers in 13 states, with the most complaints from Tennessee (20 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Collection Management Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 13 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

18
Written notification about debt

14
False statements or representation

6
Took or threatened to take negative or legal action

5
Disclosure verification of debt

3
Cont'd attempts collect debt not owed

2

Data updated September 2026

CFPB complaint disposition

CCDB record collection-management-services-inc Collection Management Services, Inc.

Grade D · 49 CFPB filings · 96% timely · lead issue: Attempts to collect debt not owed · vol #1201 · compose #3507

VOL 49
GRADE D
12MO 13
STATES 13
TIMELY 96%
DISPUTE 40%
ISSUE Attempts to collect debt n…
RANK #1,201
COMPOSE #3,507

Volume peers

Nearest volume peer: Account Recovery Specialists, Inc. (49 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Collection Management Services, Inc.'s 49 CFPB complaints sit next to Account Recovery Specialists, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

40.8% of Collection Management Services, Inc.'s CFPB filings land in Tennessee

High volume does not equal a clean composite: Collection Management Services, Inc. is volume #1,201 but composite #3,507, while Tennessee dominates the geography. Corpus placement method.

Dominant state: Tennessee 40.8%; 20 of 49 filings · 13 states touched
Spike month: 2024-08 100.0%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #1,201 volume; #3,507 composite; Cleanest-composite ladder is 2,306 places worse than volume

How does Collection Management Services, Inc. compare to its peers?

How does Collection Management Services, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Collection Management … National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

96%

31%

91%

Consumer-dispute ratelower is better

40%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-08 2024-08

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	18
Written notification about debt	14
False statements or representation	6
Took or threatened to take negative or legal action	5
Disclosure verification of debt	3
Cont'd attempts collect debt not owed	2
Communication tactics	1

Where do complaints against Collection Management Services, Inc. come from?

Collection Management Services, Inc.'s own per-state count, not a national baseline.

Tennessee

20
Texas

12
Oklahoma

4
North Carolina

3
Ohio

2
Arizona

1
Florida

1
Georgia

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Collection Management Services, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 49.

4 peers

Know your rights before responding to Collection Management Services, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.